About the Opportunity

We are seeking a talented and detail-oriented Technical Writer to develop high-quality technical documentation that enables customers, developers, and internal teams to effectively understand and utilize our products, platforms, and services. This role will transform complex technical concepts into clear, accurate, and user-friendly documentation while collaborating with engineering and product teams throughout the product lifecycle.

The Technical Writer will partner closely with Software Engineering, Product Management, Customer Success, Technical Support, Quality Assurance, DevOps, UX Design, and Training teams to create comprehensive documentation, knowledge base content, API documentation, user guides, release notes, and training materials. This position plays a critical role in improving product adoption, customer satisfaction, and operational efficiency through exceptional technical communication.

The ideal candidate possesses outstanding writing skills, strong technical aptitude, exceptional attention to detail, and the ability to communicate complex information in a concise and accessible manner. Success in this role requires collaboration, organization, curiosity, and a commitment to producing documentation that meets the needs of diverse technical and non-technical audiences.

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Essential Duties and Responsibilities

• Create, edit, and maintain user guides, technical manuals, implementation guides, and product documentation.
• Develop API documentation, developer guides, SDK documentation, and integration resources.
• Produce release notes, knowledge base articles, FAQs, troubleshooting guides, and support documentation.
• Collaborate with Engineering and Product teams to understand new features and technical functionality.
• Translate complex technical concepts into clear, concise, and user-friendly documentation.
• Maintain documentation standards, style guides, templates, and content governance practices.
• Review documentation for technical accuracy, consistency, grammar, and usability.
• Work with Customer Success and Support teams to identify documentation improvements based on customer feedback.
• Develop onboarding materials, internal documentation, and technical training resources.
• Manage documentation repositories using version control and documentation management systems.
• Coordinate documentation updates alongside software releases and product enhancements.
• Ensure documentation complies with accessibility, branding, and organizational standards.
• Participate in Agile ceremonies and product planning to support documentation deliverables.
• Identify opportunities to improve documentation processes, automation, and content management.
• Monitor documentation effectiveness using customer feedback and usage analytics.

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Job Qualifications and Requirements

• Bachelor’s degree in English, Technical Communication, Journalism, Communications, Computer Science, Information Technology, or a related discipline.
• Minimum 3 years of experience in technical writing, technical documentation, or content development.
• Experience documenting software applications, SaaS platforms, APIs, cloud technologies, or enterprise systems.
• Strong understanding of software development concepts and technical terminology.
• Experience with documentation tools such as MadCap Flare, Confluence, Git, Markdown, Adobe FrameMaker, or similar platforms.
• Familiarity with REST APIs, JSON, XML, HTML, and basic programming concepts is preferred.
• Experience working in Agile software development environments.
• Excellent editing, proofreading, research, and organizational skills.
• Strong verbal and written communication skills.
• Ability to manage multiple documentation projects simultaneously.

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Personal Capabilities and Qualifications

• Exceptional writing, editing, and storytelling abilities.
• Outstanding attention to detail and accuracy.
• Strong analytical and research skills.
• Ability to simplify complex technical information.
• Excellent collaboration and interpersonal skills.
• Strong organizational and project management capabilities.
• Self-motivated with the ability to work independently in a remote environment.
• Adaptability within fast-paced technology organizations.
• Customer-focused mindset with a passion for knowledge sharing.
• High level of professionalism, accountability, and integrity.

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Strategic Support

The Technical Writer serves as a key contributor to product success by ensuring customers, developers, partners, and internal teams have access to accurate, comprehensive, and easy-to-understand technical information. This role collaborates with Engineering, Product, Customer Success, Support, and Training teams to improve documentation quality, product adoption, and customer experience.

Through high-quality documentation, content governance, process improvement, and knowledge management, this position directly supports customer satisfaction, operational efficiency, reduced support costs, and successful product adoption.

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Working Conditions

• Fully Remote position within the United States.
• Standard Monday through Friday business schedule with flexible working hours.
• Frequent collaboration with distributed engineering, product, and support teams across multiple time zones.
• Occasional participation in product planning sessions, documentation reviews, and company meetings.
• Company-provided technology, documentation platforms, collaboration tools, and professional development resources.

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Job Function

The Technical Writer is responsible for creating, maintaining, and improving technical documentation for software products, APIs, enterprise platforms, and internal systems. This role ensures documentation is accurate, accessible, consistent, and aligned with product releases while supporting customers, developers, and internal stakeholders.

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Compensation & Benefits

Compensation Package: $125,000 – $185,000 annually, based on technical writing experience, software documentation expertise, industry background, technical knowledge, and overall qualifications.

Our comprehensive benefits package includes:

• Annual performance bonus
• Long-term incentive opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement savings plan with company matching
• Flexible paid time off and company holidays
• Paid parental and family leave
• Home office and remote work reimbursement
• Professional development and technical writing certification support
• Conference attendance and continuing education opportunities
• Employee wellness and mental health resources
• Life, AD&D, and disability insurance
• Employee Assistance Program (EAP)
• Flexible remote work environment
• Career advancement opportunities within a growing technology organization

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Why Join Us

Join an organization where clear communication, technical excellence, and customer success are highly valued. As a Technical Writer, you will play a vital role in making complex technology accessible to users, developers, and stakeholders while contributing to exceptional product experiences.

This is an opportunity to collaborate with innovative engineering teams, influence product usability, build world-class documentation, and grow your career in a remote-first organization committed to continuous learning and innovation.