About the Opportunity
We are seeking an experienced and results-driven Manager to join our growing organization and lead operational excellence across key business functions. This leadership role is responsible for managing day-to-day operations, developing high-performing teams, optimizing business processes, and ensuring strategic initiatives are successfully executed to support organizational growth and long-term success.
As a Manager, you will work closely with senior leadership and cross-functional departments including Operations, Finance, Human Resources, Information Technology, Customer Experience, Sales, and Business Development to improve organizational performance, enhance operational efficiency, and deliver exceptional business results. You will oversee team performance, resource planning, project execution, and process improvement initiatives while fostering a culture of accountability, collaboration, and continuous improvement.
The ideal candidate is a proactive leader with strong operational management experience, exceptional communication skills, and the ability to balance strategic priorities with day-to-day business execution. Success in this role requires effective decision-making, leadership, analytical thinking, and a commitment to delivering measurable organizational outcomes.
This is an excellent opportunity to join a dynamic organization where leadership, innovation, and professional growth are valued, and where your contributions will directly influence business performance and operational success.
Essential Duties and Responsibilities
- Lead daily business operations while ensuring alignment with organizational goals and performance objectives.
- Supervise, coach, and develop team members to maximize productivity, engagement, and professional growth.
- Develop operational strategies that improve efficiency, quality, customer satisfaction, and financial performance.
- Establish team goals, monitor performance metrics, and implement action plans to achieve business objectives.
- Collaborate with Finance, Human Resources, Information Technology, Sales, and Operations teams on cross-functional initiatives.
- Manage departmental budgets, resource allocation, and operational planning.
- Identify operational challenges and implement process improvements that enhance productivity and reduce costs.
- Monitor key performance indicators (KPIs) and prepare performance reports for senior leadership.
- Ensure compliance with organizational policies, regulatory requirements, and quality standards.
- Lead business projects from planning through execution while managing timelines, deliverables, and stakeholder expectations.
- Support change management initiatives, digital transformation projects, and operational improvements.
- Build strong relationships with internal stakeholders, external partners, and clients when applicable.
- Resolve complex operational issues while maintaining high levels of service and business continuity.
- Promote a culture of accountability, collaboration, innovation, and continuous improvement.
- Support strategic planning initiatives that contribute to sustainable organizational growth.
Job Qualifications and Requirements
- Bachelor’s degree in Business Administration, Management, Operations, Finance, or a related discipline.
- Master’s degree or MBA preferred.
- Minimum 5 years of progressive leadership or management experience.
- Proven experience leading teams and managing business operations.
- Strong knowledge of operational management, financial planning, performance management, and process improvement.
- Experience working with ERP systems, business intelligence tools, or enterprise software platforms is preferred.
- Advanced proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and reporting tools.
- Strong analytical, organizational, and project management skills.
- Excellent communication, leadership, negotiation, and stakeholder management abilities.
- Demonstrated ability to manage multiple priorities in a fast-paced business environment.
Personal Capabilities and Qualifications
- Strong leadership and people management skills.
- Excellent strategic thinking and business acumen.
- Exceptional communication and interpersonal abilities.
- Outstanding analytical and problem-solving capabilities.
- Strong organizational and decision-making skills.
- High level of accountability, integrity, and professionalism.
- Ability to motivate and develop high-performing teams.
- Adaptability within evolving business environments.
- Customer-focused mindset with a commitment to operational excellence.
- Passion for innovation and continuous improvement.
Strategic Support
The Manager serves as a strategic leader responsible for aligning departmental operations with organizational objectives while driving operational efficiency, workforce performance, and business growth. This role partners with Executive Leadership, Finance, Human Resources, Information Technology, Operations, and Business Development teams to implement scalable business strategies, improve operational processes, and support enterprise-wide initiatives that enhance long-term organizational success.
Through leadership, performance management, operational planning, and cross-functional collaboration, this position contributes directly to business performance, employee engagement, customer satisfaction, and sustainable growth.
Working Conditions
- Hybrid work environment based in Nashville, Tennessee.
- Standard Monday through Friday business schedule with flexibility to support operational priorities.
- Collaborative corporate environment with frequent interaction across multiple departments.
- Occasional travel for leadership meetings, training sessions, or regional business initiatives.
- Company-provided technology, collaboration platforms, and leadership development resources.
- Fast-paced environment requiring effective multitasking and strategic decision-making.
Job Function
The Manager is responsible for leading business operations, managing team performance, overseeing projects, improving operational processes, and ensuring organizational objectives are achieved through effective leadership, strategic planning, and continuous performance improvement. This role supports long-term business success by driving operational excellence, fostering collaboration, and delivering measurable results.
Compensation & Benefits
Compensation Package: $190,000 – $275,000 annually, based on leadership experience, industry expertise, operational performance, and overall qualifications.
Our comprehensive benefits package includes:
- Annual performance bonus
- Long-term incentive opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan with generous company matching
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Flexible paid time off and company holidays
- Paid parental and family leave
- Tuition reimbursement and professional development programs
- Leadership training and executive mentoring opportunities
- Employee wellness and mental health resources
- Life, AD&D, and long-term disability insurance
- Employee Assistance Program (EAP)
- Hybrid work flexibility
- Employee recognition and performance awards
- Career advancement opportunities within a growing national organization
Why Join Us
Join an organization that believes exceptional leadership drives exceptional results. We are committed to empowering our managers with the resources, technology, and professional development opportunities needed to lead high-performing teams and deliver meaningful business impact.
As a Manager, you will influence operational strategy, develop talented professionals, and lead initiatives that shape the future of our organization. If you are passionate about leadership, collaboration, and achieving operational excellence, we encourage you to join our team and grow your career with us.
Job Features
| Job Category | Business Services & Corporate Operations |