Industry: Enterprise SaaS, AI-Enabled Technology, Cloud Infrastructure, Digital Workplace, IT Operations, Cybersecurity Support, Enterprise Systems, and Business Technology
Location: USA Remote
Compensation Package: $270K – $339K
About the Organization
We are a large, enterprise-scale SaaS, AI-enabled technology, cloud infrastructure, digital workplace, IT operations, cybersecurity support, enterprise systems, and business technology organization supporting a distributed workforce, cloud-based platforms, internal business applications, secure collaboration systems, customer-facing teams, and fast-moving operating functions across the United States. The company operates in a technology-driven environment where reliable IT analysis, systems visibility, process support, data accuracy, service reporting, access workflows, and technology coordination directly influence employee productivity, operational efficiency, security readiness, and business continuity.
This is not a traditional IT support role focused only on responding to tickets, basic troubleshooting, or routine system updates. The IT Analyst will serve as a business technology partner responsible for analyzing IT processes, supporting enterprise systems, improving service delivery, documenting workflows, tracking technology performance, assisting with access and asset management, and helping IT leaders make better operational decisions through accurate information and practical recommendations.
The company is continuing to invest in cloud-based collaboration tools, IT service management, endpoint visibility, identity and access workflows, enterprise application support, IT analytics, automation, knowledge management, vendor tracking, service desk reporting, security partnership, remote workforce support, and scalable internal technology processes. As the organization grows, leadership is seeking an IT Analyst who can bring analytical thinking, technical curiosity, service orientation, documentation discipline, systems awareness, and strong cross-functional communication to a high-impact role.
The IT Analyst will work across IT Operations, Security, Infrastructure, Enterprise Applications, HR, Finance, Procurement, Legal, Data Analytics, Product, Engineering, Operations, and business stakeholders to improve how technology requests, systems data, access workflows, support issues, vendor information, and IT performance metrics are tracked, analyzed, and communicated. This role will support both daily IT operations and broader technology improvement initiatives.
This role requires a professional who understands that IT analysis is not only about gathering information, but also about identifying patterns, improving processes, clarifying requirements, supporting decisions, and helping teams operate with better visibility. The ideal candidate will know how to review ticket trends, document system workflows, support software and hardware tracking, analyze service issues, assist with user access processes, prepare reports, and communicate findings clearly to technical and non-technical audiences.
The selected candidate will help improve how the organization measures, manages, and supports internal technology services. This includes strengthening IT reporting, improving data accuracy, supporting process automation, reducing recurring support issues, improving documentation, assisting with vendor and asset visibility, and ensuring IT operations becomes more efficient, reliable, and business-aligned.
This is a strong opportunity for an IT professional who wants to work inside a large technology-driven organization, support enterprise systems, improve IT operations, partner with security and business teams, and help build a more mature digital workplace environment for a remote-first company.
Essential Duties and Responsibilities
• Analyze IT service requests, incident trends, access workflows, asset records, system usage, vendor information, and operational data to identify patterns, issues, risks, and improvement opportunities.
• Support IT operations by preparing reports, dashboards, ticket summaries, service metrics, knowledge articles, process documentation, and executive-ready updates.
• Partner with IT leaders and business stakeholders to gather requirements, understand technology needs, clarify process gaps, and support system or workflow improvements.
• Assist with IT service management processes, including ticket analysis, escalation tracking, service-level monitoring, queue reporting, issue categorization, and process improvement recommendations.
• Support identity and access workflows, including user provisioning, access request tracking, access review coordination, role changes, onboarding, offboarding, and documentation.
• Support IT asset management by helping track devices, software licenses, hardware inventory, equipment lifecycle, warranty information, software usage, and asset records.
• Assist with enterprise application support by documenting workflows, analyzing user issues, tracking enhancement requests, validating system data, and coordinating with application owners.
• Partner with Security teams to support data gathering, access reviews, endpoint visibility, compliance evidence, vulnerability tracking, incident documentation, and security-related reporting.
• Partner with HR and People Operations to improve onboarding and offboarding technology readiness, employee access setup, device coordination, and remote workforce support processes.
• Partner with Finance and Procurement to support vendor tracking, software renewal data, invoice review support, technology spend visibility, and contract information organization.
• Create and maintain IT documentation, including process maps, standard operating procedures, runbooks, system guides, support workflows, decision logs, and knowledge base materials.
• Identify recurring technology issues, manual processes, data inconsistencies, support bottlenecks, workflow gaps, and reporting limitations, then recommend practical improvements.
• Support technology projects by tracking tasks, documenting requirements, coordinating updates, validating data, preparing status summaries, and following up on action items.
• Communicate clearly with technical teams, business users, vendors, and leadership to ensure IT updates, findings, process changes, and service information are easy to understand.
Job Qualifications and Requirements
• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Business Technology, Data Analytics, Cybersecurity, Business Administration, or a related field required.
• Professional certifications such as ITIL, CompTIA A+, Network+, Security+, Microsoft, Google Workspace, ServiceNow, Salesforce, or similar credentials preferred.
• 4+ years of experience in IT analysis, IT operations support, business systems analysis, service desk analytics, enterprise applications support, technology operations, IT asset management, or business technology support.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, cybersecurity, fintech, healthcare technology, digital products, professional services, or large remote-first enterprise environments strongly preferred.
• Strong understanding of IT service management, ticketing workflows, enterprise applications, access management, endpoint support, asset management, vendor tracking, and internal technology operations.
• Experience with systems such as ServiceNow, Jira Service Management, Zendesk, Okta, Azure AD, Google Workspace, Microsoft 365, Slack, Zoom, Jamf, Intune, Salesforce, Workday, NetSuite, or similar platforms preferred.
• Ability to analyze data from ticketing systems, asset systems, access tools, spreadsheets, dashboards, vendor records, and enterprise applications.
• Strong spreadsheet and reporting skills using Excel, Google Sheets, Power BI, Tableau, Looker, or similar reporting tools.
• Experience creating process documentation, knowledge base articles, dashboards, workflow diagrams, reporting summaries, and operational updates.
• Familiarity with cybersecurity basics, access controls, data handling practices, endpoint security, audit evidence, and secure remote work practices preferred.
• Experience working with IT Operations, Security, Infrastructure, Enterprise Applications, HR, Finance, Procurement, Legal, Data Analytics, vendors, and business stakeholders.
• Excellent communication, analytical thinking, documentation, problem-solving, attention to detail, stakeholder management, and follow-through skills.
Personal Capabilities and Qualifications
• Analytical and detail-oriented, with the ability to review IT data, identify trends, validate information, and explain findings clearly.
• Service-focused and employee-centered, with the ability to support technology processes that improve the digital workplace experience.
• Technically curious, with strong interest in enterprise systems, cloud tools, cybersecurity support, IT operations, automation, and business technology.
• Organized and structured, with the ability to manage multiple requests, reports, documentation tasks, workflow updates, and stakeholder priorities.
• Strong communicator who can translate technical information into practical language for business users, managers, and leadership teams.
• Process-focused and improvement-oriented, with the ability to identify inefficiencies, recommend better workflows, and support scalable IT practices.
• Collaborative and able to work effectively with IT, Security, HR, Finance, Procurement, Legal, Operations, Data Analytics, vendors, and business teams.
• Calm and practical under pressure, especially during support escalations, data issues, access problems, reporting deadlines, or urgent technology requests.
• Quality-focused with strong attention to documentation accuracy, data consistency, service metrics, and operational follow-up.
• High integrity and discretion when handling employee information, system access details, device records, vendor data, security-sensitive information, and internal technology documentation.
Strategic Support
The IT Analyst will provide strategic support by helping the organization improve IT visibility, service quality, process consistency, technology reporting, and decision-making.
This role will help IT leaders and business teams make better decisions about service performance, support trends, access workflows, asset visibility, vendor data, software usage, technology risks, employee experience, and process improvement. The IT Analyst will ensure IT reporting and workflow analysis are not managed as basic administrative tasks, but as a practical business technology capability that improves reliability, security, and operational efficiency.
Key areas of strategic support may include:
• IT service management reporting and ticket trend analysis.
• IT process documentation and workflow improvement.
• Access management support and user lifecycle tracking.
• IT asset management and software license visibility.
• Enterprise application support and system data validation.
• Security partnership, audit evidence, and access review support.
• Vendor tracking, renewal support, and technology spend visibility.
• Onboarding and offboarding technology readiness support.
• IT dashboards, scorecards, and leadership reporting.
• Knowledge base development and support documentation.
• Technology project coordination and task tracking.
• Remote workforce technology support improvement.
• Automation opportunity identification and process simplification.
• Cross-functional coordination between IT, Security, HR, Finance, and business teams.
The IT Analyst will help ensure the company has clearer IT information, stronger processes, better documentation, and more reliable support for a remote-first enterprise environment.
Working Conditions
• Location: USA Remote.
• Primarily remote IT analysis role with regular collaboration across IT operations, security, enterprise applications, HR, finance, procurement, data analytics, vendors, and business teams.
• Flexibility required during reporting deadlines, onboarding surges, access review cycles, audit preparation, service escalations, system rollouts, urgent data requests, or technology incidents.
• Occasional travel may be required for team offsites, technology workshops, vendor meetings, company gatherings, process improvement sessions, or strategic IT planning events.
• Regular collaboration with IT Operations, Security, Infrastructure, Enterprise Applications, HR, Finance, Procurement, Legal, Data Analytics, Operations, vendors, and business stakeholders.
• Fast-paced enterprise technology environment with high visibility around IT service quality, data accuracy, access workflows, asset visibility, documentation, and employee technology experience.
• Role requires handling confidential employee information, system access records, device inventory, vendor details, security-sensitive data, IT reports, and internal process documentation with discretion.
Job Function
• IT Analysis
• IT Operations Support
• Business Technology Support
• IT Service Management
• Enterprise Systems Support
• Access Management Support
• IT Asset Management
• Technology Reporting
• Service Desk Analytics
• Process Documentation
• Vendor and License Tracking
• Security Support
• Workflow Improvement
• Remote Workforce Technology Support
• Cross-Functional IT Coordination
Compensation & Benefits
Compensation Package: $270K – $339K
The total compensation package may include base salary, performance bonus, IT operations performance incentives, business technology impact incentives, long-term incentives, equity participation where applicable, and additional benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance bonus eligibility.
• IT operations and business technology impact incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Visibility across IT, security, finance, HR, procurement, operations, and enterprise systems teams.
• Professional development support for ITIL, cybersecurity, cloud platforms, enterprise applications, data analysis, automation, service management, and business technology education.
• Wellness, employee assistance, and work-life support programs.
• Access to modern ITSM, identity, endpoint, cloud, analytics, collaboration, workflow, security, and enterprise application platforms.
Why Join Us
This is an opportunity to join a large technology-driven organization where IT analysis directly influences service quality, employee productivity, system visibility, security readiness, and operational efficiency.
The IT Analyst will have the opportunity to improve technology processes, strengthen reporting, support enterprise systems, partner with security and business teams, and help build a more organized IT operating model for a remote-first enterprise.
You will work in an environment that values accuracy, service quality, documentation, process improvement, collaboration, practical technology support, and data-driven decisions. The company is investing in cloud tools, AI-enabled workflows, IT service management, automation, digital workplace systems, access governance, and scalable business technology processes.
For an IT professional who enjoys analyzing systems, improving workflows, supporting technology operations, and turning IT information into practical business value, this role offers the visibility, learning opportunity, and platform to make a meaningful impact.