About the Opportunity
We are seeking an accomplished and operationally focused Director of Technology Operations to lead enterprise technology operations, infrastructure, cloud services, IT service delivery, systems reliability, and operational resilience. This leadership role is responsible for ensuring technology environments remain secure, scalable, reliable, and aligned with business requirements.
The Director of Technology Operations will oversee technology operations teams and partner closely with Infrastructure, Engineering, DevOps, Cybersecurity, IT Service Management, Enterprise Architecture, Finance, and Executive Leadership. This position will establish operational standards, improve service reliability, manage technology resources, and lead modernization initiatives across the enterprise technology environment.
The ideal candidate brings extensive experience managing complex technology operations, distributed teams, cloud environments, infrastructure platforms, and service delivery functions. Success in this role requires strong technical judgment, operational discipline, leadership capability, financial awareness, and a commitment to continuous improvement.
Essential Duties and Responsibilities
- Develop and execute technology operations strategies aligned with enterprise objectives.
- Lead day-to-day operations across infrastructure, cloud platforms, systems, networks, applications, and IT services.
- Establish service reliability, availability, performance, and operational excellence standards.
- Manage technology operations teams, technical resources, vendors, and service providers.
- Oversee cloud infrastructure and enterprise technology platforms across applicable environments.
- Establish and maintain IT service management processes, standards, and operational procedures.
- Develop incident, problem, change, and configuration management practices.
- Monitor technology performance, capacity, availability, and system health.
- Lead technology resilience, disaster recovery, business continuity, and operational risk initiatives.
- Partner with Cybersecurity teams to strengthen infrastructure security, access controls, monitoring, and risk management.
- Collaborate with DevOps and Engineering teams to improve automation, CI/CD, observability, and deployment reliability.
- Manage technology operations budgets, vendor contracts, licensing, and resource allocation.
- Develop operational KPIs, dashboards, service-level objectives, and executive reporting.
- Identify opportunities to automate processes, reduce costs, improve performance, and increase operational efficiency.
- Lead infrastructure modernization, cloud migration, platform optimization, and technology transformation initiatives.
- Establish vendor performance standards and manage strategic technology relationships.
- Recruit, mentor, and develop high-performing technology operations professionals.
Job Qualifications and Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
- Master’s degree preferred.
- Minimum 10 years of progressive experience in IT operations, infrastructure, cloud operations, systems administration, or technology service delivery.
- Minimum 5 years of leadership experience managing technology operations teams or enterprise infrastructure functions.
- Strong knowledge of cloud platforms including AWS, Microsoft Azure, or Google Cloud.
- Strong understanding of infrastructure, networking, databases, systems administration, cybersecurity, and enterprise applications.
- Experience with IT service management frameworks such as ITIL preferred.
- Experience with DevOps, CI/CD, automation, observability, and infrastructure-as-code practices.
- Proven experience managing technology budgets, vendors, contracts, and operational resources.
- Strong understanding of disaster recovery, business continuity, incident management, and technology risk.
- Exceptional leadership, communication, analytical, and problem-solving capabilities.
Personal Capabilities and Qualifications
- Strong operational and technical leadership.
- Exceptional service delivery and reliability mindset.
- Strong strategic planning and execution capabilities.
- Excellent problem-solving and incident management skills.
- Strong financial and resource management abilities.
- Excellent communication and stakeholder management skills.
- Ability to operate effectively during high-priority incidents and business-critical events.
- Strong vendor negotiation and relationship management capabilities.
- Commitment to automation, efficiency, and continuous improvement.
- High level of accountability, professionalism, and technical judgment.
Strategic Support
The Director of Technology Operations serves as a critical technology leadership partner responsible for maintaining reliable, scalable, secure, and efficient technology services. This role ensures technology operations provide a strong foundation for business applications, engineering teams, employees, and customers.
Through infrastructure modernization, cloud optimization, service management, operational resilience, automation, and performance improvement, this position contributes directly to business continuity, technology reliability, cost efficiency, and organizational growth.
Working Conditions
- Fully Remote position within the United States.
- Executive-level remote work environment supporting distributed technology teams.
- Flexible schedule to support critical technology operations and incident response.
- Periodic after-hours availability may be required for major incidents, maintenance windows, or critical technology events.
- Frequent collaboration with Engineering, DevOps, Cybersecurity, Architecture, Finance, and Executive Leadership.
- Occasional domestic travel for strategic planning, technology meetings, company events, and vendor engagements.
- Company-provided technology, secure collaboration systems, monitoring platforms, and professional development resources.
Job Function
The Director of Technology Operations is responsible for leading enterprise technology operations, infrastructure, cloud services, service delivery, systems reliability, operational risk, vendor management, and technology modernization.
This role ensures the organization’s technology environment remains reliable, secure, scalable, cost-effective, and capable of supporting evolving business requirements.
Compensation & Benefits
Compensation Package: $280,000 – $410,000 annually, based on technology operations leadership experience, organizational scale, cloud expertise, infrastructure complexity, industry background, and overall qualifications.
Our comprehensive executive benefits package includes:
- Annual performance bonus
- Long-term incentive and equity opportunities
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan with company matching
- Executive-level paid time off and company holidays
- Paid parental and family leave
- Remote work and home-office reimbursement
- Professional development and technical certification support
- ITIL, cloud, and technology leadership certification sponsorship
- Executive leadership development and coaching
- Technology conference and continuing education support
- Life, AD&D, and disability insurance
- Employee wellness and mental health resources
- Employee Assistance Program (EAP)
- Flexible remote work environment
- Career advancement opportunities within a growing technology organization
Why Join Us
Join an organization where reliable technology operations are fundamental to business performance, security, and long-term growth. As Director of Technology Operations, you will have the opportunity to shape operational strategy, lead technology modernization, strengthen infrastructure resilience, and build high-performing technical teams.
You will work closely with senior technology leadership and cross-functional stakeholders to create a secure, scalable, and highly reliable technology environment that enables innovation and supports the organization’s next stage of growth.
Job Features
| Job Category | Enterprise Technology, Cloud Infrastructure & Digital Services |