Industry: Enterprise SaaS, AI-Enabled Business Transformation, Digital Operations, Process Excellence, Cloud Platforms, and Operational Performance Optimization
Location: USA Remote
Compensation Package: $319K – $415K
About the Organization
We are a large, enterprise-scale SaaS, AI-enabled business transformation, digital operations, cloud platform, process excellence, and operational performance optimization organization supporting customers, employees, enterprise systems, business units, and strategic transformation programs across the United States. The company operates in a fast-moving environment where business excellence directly affects productivity, customer experience, operational discipline, cost efficiency, decision quality, scalability, and long-term enterprise performance.
This is not a traditional continuous improvement role focused only on process maps, isolated efficiency projects, or routine operational reporting. Business Excellence is treated as a strategic enterprise capability that helps the organization operate with greater clarity, consistency, accountability, and measurable performance. The function connects process improvement, operating model design, performance management, automation, analytics, change enablement, cross-functional governance, and executive decision support.
The company is continuing to invest in AI-enabled workflow improvement, process standardization, business performance dashboards, operating model maturity, automation, quality improvement, service delivery excellence, cost optimization, customer journey improvement, enterprise program governance, and stronger cross-functional execution. As the organization scales, leadership is seeking a Director of Business Excellence who can bring structure, analytical discipline, transformation experience, and strong business partnership to a highly visible leadership role.
The Director of Business Excellence will lead enterprise improvement initiatives across business operations, customer delivery, internal workflows, performance routines, process governance, productivity improvement, and transformation execution. This leader will work closely with Operations, Finance, Product, Technology, Customer Success, Revenue Operations, HR, Legal, Data Analytics, Program Management, Procurement, and Executive Leadership to identify improvement opportunities and convert them into practical, measurable outcomes.
This role requires a leader who understands how large companies operate across multiple functions, systems, priorities, and stakeholder groups. The ideal candidate will know how to diagnose operational friction, simplify complex processes, build performance frameworks, lead improvement programs, measure business impact, support change adoption, and help teams move from reactive problem-solving to disciplined execution.
The selected candidate will help build a more scalable and performance-driven enterprise operating model. This includes improving process visibility, strengthening governance, reducing manual work, supporting automation, improving service quality, building better management routines, and ensuring teams have the tools, metrics, and structure needed to perform at a high level.
This is a high-impact opportunity for a business excellence leader who wants to shape how a large technology-driven organization operates, improves, scales, and delivers value across customers, employees, partners, and business functions.
Essential Duties and Responsibilities
• Lead the company’s business excellence strategy across process improvement, operational performance, governance routines, service quality, automation support, and enterprise transformation initiatives.
• Build and execute a business excellence roadmap that improves productivity, customer experience, cost efficiency, process consistency, operating discipline, and business scalability.
• Identify improvement opportunities across business units by analyzing workflows, performance data, customer impact, employee feedback, cost trends, system usage, and operational bottlenecks.
• Lead enterprise process improvement initiatives using structured methodologies such as Lean, Six Sigma, Agile, value stream mapping, root-cause analysis, and continuous improvement practices.
• Partner with Operations, Finance, Technology, Product, Customer Success, Revenue Operations, HR, Procurement, Legal, Data Analytics, and Executive Leadership to align improvement priorities with business goals.
• Develop business performance dashboards, scorecards, KPI frameworks, operating metrics, and executive reporting that improve visibility into performance and accountability.
• Lead process standardization efforts across teams, including documentation, workflow redesign, role clarity, handoff improvement, policy alignment, and governance routines.
• Support automation and AI-enabled workflow initiatives by helping define business requirements, evaluate process readiness, measure value, and support adoption across teams.
• Build business cases for improvement initiatives, including expected benefits, cost impact, resource needs, risks, dependencies, and measurable outcomes.
• Lead cross-functional workshops, operating reviews, process assessments, improvement sessions, and change readiness discussions with business stakeholders.
• Partner with Data Analytics and Technology teams to improve reporting accuracy, data quality, process visibility, system adoption, and decision-support capabilities.
• Monitor improvement program performance, track milestones, measure benefits, document outcomes, and prepare executive updates on progress and business impact.
• Establish business excellence standards, toolkits, templates, governance practices, playbooks, and training materials to strengthen continuous improvement capability across the organization.
• Build, mentor, and lead business excellence team members while creating a culture of ownership, collaboration, data-driven improvement, and measurable business results.
Job Qualifications and Requirements
• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, Finance, Data Analytics, Information Systems, Organizational Development, or a related field required.
• MBA, master’s degree, or advanced education in operations, business transformation, process excellence, or organizational performance preferred.
• Professional certifications such as Lean Six Sigma Black Belt, Lean Six Sigma Green Belt, PMP, Agile, Prosci Change Management, BPM, or similar credentials preferred.
• 10+ years of progressive experience in business excellence, operational excellence, process improvement, business transformation, performance management, program leadership, consulting, or enterprise operations.
• 5+ years of leadership experience managing business excellence teams, continuous improvement programs, transformation initiatives, operational performance functions, or enterprise process improvement portfolios.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, digital operations, fintech, healthcare technology, business services, consulting, customer operations, or large distributed enterprise environments strongly preferred.
• Proven success leading process improvement initiatives, reducing operational friction, improving productivity, strengthening governance, enhancing service quality, and delivering measurable business results.
• Strong understanding of operating models, process design, workflow optimization, KPI management, change adoption, automation readiness, cost improvement, and cross-functional execution.
• Experience creating executive dashboards, business cases, process maps, performance scorecards, operating reviews, transformation roadmaps, and improvement playbooks.
• Familiarity with tools such as Power BI, Tableau, Looker, Smartsheet, Jira, Confluence, Asana, Monday.com, ServiceNow, Salesforce, Microsoft 365, Google Workspace, Lucidchart, Miro, Visio, or similar platforms preferred.
• Strong analytical skills with the ability to interpret operational data, diagnose performance gaps, evaluate process health, and translate findings into practical recommendations.
• Experience working with Operations, Finance, Technology, Product, Customer Success, Revenue Operations, HR, Procurement, Legal, Data Analytics, Program Management, and Executive Leadership.
• Excellent communication, facilitation, leadership, stakeholder management, change management, and executive presentation skills.
Personal Capabilities and Qualifications
• Strategic business excellence leader with the ability to connect process improvement, operating discipline, customer value, cost performance, and enterprise growth.
• Strong problem solver who can diagnose complex operational issues, identify root causes, and guide teams toward practical solutions.
• Data-driven and detail-oriented, with the ability to use metrics, dashboards, process evidence, and performance trends to guide improvement priorities.
• Strong facilitator who can lead workshops, align stakeholders, manage competing viewpoints, and create clarity across cross-functional groups.
• Operationally mature with the ability to standardize processes, improve handoffs, build governance routines, and strengthen accountability across teams.
• Business-minded and financially aware, with the ability to evaluate improvement opportunities based on cost, productivity, customer impact, risk, and return on investment.
• Change-oriented and people-focused, with the ability to support adoption, reduce resistance, communicate benefits, and help teams transition to better ways of working.
• Collaborative and able to align Operations, Finance, Product, Technology, Customer Success, HR, Procurement, Legal, Data Analytics, and Executive Leadership around shared priorities.
• Comfortable operating in ambiguity, especially when processes are unclear, data is incomplete, ownership is fragmented, or business priorities are changing quickly.
• High integrity and discretion when handling operational performance data, employee feedback, customer impact information, financial analysis, transformation plans, and executive materials.
Strategic Support
The Director of Business Excellence will provide strategic leadership by helping the organization improve how work is designed, measured, governed, and executed across the enterprise.
This role will support executive decision-making by providing clear insight into process performance, operational risks, productivity gaps, customer impact, cost opportunities, system adoption, and transformation progress. The Director will ensure business excellence is not managed as a disconnected improvement activity, but as a disciplined operating capability that improves performance across the company.
Key areas of strategic support may include:
• Enterprise business excellence strategy and roadmap development.
• Operational excellence and continuous improvement leadership.
• Process standardization and workflow redesign.
• KPI frameworks, dashboards, and executive reporting.
• Productivity improvement and cost optimization.
• AI-enabled process automation and digital workflow support.
• Customer journey and service quality improvement.
• Operating model design and governance improvement.
• Root-cause analysis and issue resolution programs.
• Cross-functional transformation planning and execution.
• Change management and adoption support.
• Business case development and benefits tracking.
• Performance review routines and management operating systems.
• Business excellence playbooks, toolkits, and training programs.
The Director of Business Excellence will help ensure the organization operates with stronger visibility, better process discipline, clearer ownership, and a more consistent approach to improving business performance.
Working Conditions
• Location: USA Remote.
• Primarily a remote leadership environment with regular process improvement workshops, business reviews, transformation meetings, stakeholder sessions, operating reviews, and executive updates.
• Standard business hours with flexibility required during transformation milestones, executive reporting cycles, process launches, urgent operational issues, performance reviews, or major change initiatives.
• Occasional travel may be required for leadership off-sites, process workshops, customer experience sessions, operational assessments, transformation planning meetings, or company gatherings.
• Regular collaboration with Operations, Finance, Technology, Product, Customer Success, Revenue Operations, HR, Procurement, Legal, Data Analytics, Program Management, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around process performance, service quality, productivity, automation, cost discipline, and transformation outcomes.
• Role requires handling confidential operational data, financial analysis, customer impact information, employee feedback, process gaps, transformation plans, and executive-level materials with discretion.
Job Function
• Business Excellence Leadership
• Operational Excellence
• Process Improvement
• Business Transformation
• Continuous Improvement
• Enterprise Performance Management
• Workflow Optimization
• KPI and Dashboard Development
• Change Management
• Process Governance
• Productivity Improvement
• Cost Optimization
• AI-Enabled Process Automation
• Cross-Functional Program Leadership
• Executive Business Reporting
Compensation & Benefits
Compensation Package: $319K – $415K
The total compensation package may include base salary, performance-based bonus, business excellence incentives, transformation performance incentives, long-term incentives, and additional leadership-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance-based bonus eligibility.
• Business excellence and transformation performance incentive opportunities.
• Long-term incentive opportunities.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• High visibility across operations, transformation, finance, and executive leadership.
• Professional development and leadership growth support.
• Support for Lean Six Sigma, business transformation, AI-enabled automation, process excellence, analytics, change management, and executive leadership training.
• Wellness, employee assistance, and work-life support programs.
• Access to modern analytics, workflow automation, collaboration, business intelligence, process mapping, project management, and enterprise technology platforms.
Why Join Us
This is an opportunity to join a large technology-driven organization where business excellence directly influences operational performance, customer experience, cost efficiency, productivity, scalability, and enterprise execution quality.
The Director of Business Excellence will have the opportunity to build stronger process discipline, lead cross-functional improvement initiatives, support AI-enabled automation, improve performance visibility, and help the company operate with greater speed, clarity, and accountability.
You will work in an environment that values practical improvement, measurable outcomes, strong governance, data-driven decisions, customer value, and responsible innovation. The company is investing in digital transformation, process modernization, automation, analytics, service quality, and scalable operating systems.
For a business excellence leader who enjoys solving complex operational problems, aligning teams, improving processes, and turning enterprise improvement strategy into measurable business impact, this role offers the scope, visibility, and platform to make a meaningful contribution.