Business Analyst

Company Overview

We are a dynamic and rapidly expanding enterprise technology organization operating in a fast-moving digital environment where clear requirements, accurate analysis, strong documentation, process improvement, stakeholder alignment, and data-driven decision-making directly influence business performance. Our organization supports enterprise customers, internal business teams, product groups, operations leaders, technology teams, revenue functions, finance partners, and executive stakeholders who rely on practical analysis to improve systems, workflows, reporting, and business outcomes.

As companies grow, the business analyst function becomes one of the most important links between strategy and execution. Business teams often understand the problem, technology teams understand the systems, and leadership understands the goals. The Business Analyst helps connect all three by translating business needs into clear requirements, identifying process gaps, analyzing data, documenting workflows, supporting system improvements, and helping teams make better operational decisions.

Our company is investing heavily in AI-enabled business operations, cloud platforms, workflow automation, business intelligence, CRM modernization, enterprise systems, data visibility, process standardization, customer experience improvement, operational reporting, and scalable digital transformation. We are seeking a highly capable Business Analyst who can support cross-functional initiatives, improve business processes, define requirements, analyze performance trends, and help teams turn business needs into practical solutions.

This is not a traditional business analyst role focused only on taking notes, updating spreadsheets, or writing basic documentation. The Business Analyst will serve as a trusted business partner responsible for understanding operational challenges, gathering stakeholder input, mapping workflows, analyzing data, identifying improvement opportunities, supporting technology projects, and helping business leaders make informed decisions.

The selected candidate will work closely with Operations, Product, Engineering, IT, Finance, Customer Success, Sales Operations, Revenue Operations, Data Analytics, HR, Legal, Procurement, and leadership teams to ensure business requirements are clear, processes are well-documented, system changes are properly supported, and improvement initiatives are delivered with strong coordination.

This is a strong opportunity for an analytical and detail-oriented professional who wants to work across business and technology teams, support enterprise transformation, improve operations, and contribute to a remote-first organization where strong analysis is valued as a driver of growth, efficiency, and execution quality.

Your Role at the Company

As Business Analyst, you will analyze business needs, gather requirements, document workflows, support system improvements, prepare reports, and help teams improve operational performance.

You will be responsible for translating business problems into clear requirements, helping stakeholders define goals, supporting technology and process changes, analyzing data, and ensuring business teams have the information needed to make effective decisions.

You will serve as a trusted partner across business and technology functions while maintaining accountability for documentation quality, analytical accuracy, stakeholder communication, process clarity, and timely follow-through.

The ideal candidate combines strong analytical thinking, communication skill, business process understanding, data literacy, systems awareness, documentation discipline, and a practical improvement mindset.

What You’ll Do

Gather, analyze, and document business requirements from stakeholders across operations, technology, finance, product, customer success, sales, and leadership teams.

Translate business needs into clear functional requirements, user stories, process flows, acceptance criteria, business rules, and project documentation.

Analyze current business processes to identify gaps, inefficiencies, manual work, unclear ownership, system limitations, and opportunities for improvement.

Partner with technical teams to clarify requirements, validate solution design, answer business questions, and support successful delivery of system or process changes.

Prepare process maps, workflow diagrams, business cases, project summaries, data reports, meeting notes, and stakeholder communication materials.

Support business intelligence and reporting needs by gathering metric definitions, validating data sources, analyzing trends, and preparing actionable insights.

Collaborate with Product, IT, Engineering, and Data teams to support system enhancements, integrations, automation projects, platform improvements, and digital transformation initiatives.

Conduct stakeholder interviews, workshops, discovery sessions, user acceptance testing support, and process review meetings.

Support user acceptance testing by helping define test scenarios, reviewing results, documenting issues, coordinating feedback, and validating business readiness.

Track project requirements, action items, decisions, risks, dependencies, open questions, approvals, and implementation progress.

Identify recurring business issues, reporting gaps, workflow delays, customer pain points, system problems, and operational improvement opportunities.

Support change management by preparing training materials, process guides, user documentation, internal updates, and adoption support resources.

Analyze business performance data to help teams understand trends, root causes, operational impact, customer behavior, and improvement priorities.

Maintain clear documentation so stakeholders, technical teams, and leadership have shared visibility into requirements, processes, decisions, and outcomes.

What You’ll Bring

4+ years of experience in business analysis, business operations, systems analysis, process improvement, project coordination, data analysis, product operations, or enterprise transformation.

Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, financial services, healthcare technology, ecommerce, consulting, professional services, or large business operations environments preferred.

Strong ability to gather requirements, document business processes, write user stories, define acceptance criteria, and translate stakeholder needs into actionable deliverables.

Experience working with business systems such as Salesforce, HubSpot, ServiceNow, Jira, Confluence, NetSuite, Workday, Zendesk, Tableau, Power BI, Looker, Google Workspace, Microsoft 365, or similar platforms preferred.

Strong analytical skills with the ability to review data, identify trends, validate information, investigate issues, and prepare clear recommendations.

Experience with process mapping, workflow analysis, business case development, gap analysis, root cause analysis, user acceptance testing, and change support.

Ability to work with technical and non-technical teams while explaining requirements, risks, dependencies, and business needs clearly.

Strong documentation skills with experience creating process flows, requirement documents, project notes, stakeholder summaries, training guides, and reporting materials.

Familiarity with Agile, Scrum, Kanban, software development lifecycle, business process management, or digital transformation methods preferred.

Ability to work in a remote environment with strong organization, written communication, meeting discipline, and reliable follow-through.

Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Finance, Operations, Computer Science, or a related field preferred.

CBAP, PMI-PBA, Agile certification, Scrum certification, Lean Six Sigma, data analytics certification, or equivalent practical experience preferred.

Benefits

Competitive compensation package.

Comprehensive medical, dental, and vision healthcare coverage.

Flexible remote-first work environment.

Performance bonus eligibility.

Business performance and process improvement incentive opportunities.

Long-term incentive opportunities where applicable.

Retirement savings plan with company contribution.

Professional development and continuing education reimbursement.

Business analysis, data analytics, Agile delivery, process improvement, enterprise systems, AI-enabled operations, and digital transformation training resources.

Wellness and mental health support programs.

Paid time off and company holidays.

Opportunity to support enterprise-level transformation, systems modernization, workflow automation, operational reporting, and business performance improvement initiatives.

Access to modern collaboration, project management, business intelligence, CRM, workflow, documentation, and AI-enabled productivity platforms.

Personal Capabilities and Qualifications

Analytical business professional with the ability to understand complex business needs and turn them into clear, actionable requirements.

Strong communicator with the ability to work across technical teams, business leaders, operational teams, and executive stakeholders.

Detail-oriented and documentation-focused, with strong ownership of requirements, process maps, meeting notes, decisions, and follow-up items.

Practical problem-solver with the ability to identify root causes, evaluate options, and recommend realistic improvements.

Business-minded and technology-aware, with the ability to understand how systems, workflows, data, and people connect across the organization.

Organized and dependable, with the ability to manage multiple priorities, deadlines, stakeholder requests, and project details.

Collaborative and able to build trust with teams across Operations, Product, Engineering, IT, Finance, Sales, Customer Success, HR, and leadership.

Curious and improvement-oriented, with interest in automation, reporting quality, process clarity, operational efficiency, and better user experiences.

Calm and effective under pressure, especially during project deadlines, system issues, unclear requirements, stakeholder disagreements, or urgent business needs.

High integrity and discretion when handling business performance data, customer information, employee records, financial details, system access, and confidential internal documentation.

Strategic Support

Support leadership with business analysis, operational insight, process visibility, requirements clarity, and decision-ready documentation.

Help improve business execution by identifying workflow gaps, unclear ownership, data issues, manual processes, and operational friction.

Support digital transformation by helping teams define requirements for automation, system improvements, reporting enhancements, and business process modernization.

Align business analysis work with company goals, customer needs, operational priorities, technology strategy, financial performance, and enterprise growth objectives.

Strengthen cross-functional execution by improving communication between business teams, technical teams, project owners, and leadership stakeholders.

Support business intelligence initiatives by helping define metrics, validate reporting needs, document data sources, and interpret performance trends.

Partner with Product and Engineering teams to improve requirements quality, delivery readiness, user feedback loops, and solution adoption.

Partner with Operations and Finance teams to support process efficiency, reporting consistency, workflow improvement, cost visibility, and productivity measurement.

Support change management by preparing documentation, user guidance, training materials, communication plans, and adoption support.

Help turn business analysis into a strategic capability that improves clarity, execution, decision-making, and long-term enterprise performance.

Working Conditions

Remote-first business analyst role.

Periodic travel may be required for planning sessions, project workshops, leadership meetings, system rollout events, training sessions, or company gatherings.

High-visibility role supporting business operations, technology initiatives, process improvement, reporting, and cross-functional execution.

Fast-paced environment focused on clarity, responsiveness, documentation quality, business performance, operational efficiency, and digital transformation.

Regular collaboration with Operations, Product, Engineering, IT, Finance, Customer Success, Sales Operations, Revenue Operations, Data Analytics, HR, Legal, Procurement, and leadership teams.

Opportunity to influence process maturity, requirements quality, reporting accuracy, system adoption, workflow improvement, and business performance.

Requires flexibility during project deadlines, system launches, reporting cycles, stakeholder reviews, user testing, process changes, and urgent business needs.

Role requires handling confidential business data, customer information, employee details, financial records, system documentation, project plans, and internal strategy materials with discretion.

Job Function

Business Analysis.

Requirements Gathering.

Process Improvement.

Workflow Documentation.

Systems Analysis.

Data Analysis.

Business Operations Support.

User Acceptance Testing.

Project Documentation.

Stakeholder Communication.

Digital Transformation Support.

Business Intelligence Support.

Operational Reporting.

Change Management Support.

Remote Business Operations.

Compensation & Benefits

Compensation Package: $160,000 – $260,000

Base Salary: $160,000 – $260,000.

Annual Performance Bonus.

Business Analysis Performance Incentives.

Process Improvement and Operational Efficiency Incentives.

Long-Term Incentive Eligibility where applicable.

Additional benefits may include:

• Comprehensive healthcare coverage.

• Retirement savings plan with company contribution.

• Wellness and mental health programs.

• Professional education assistance.

• Flexible remote work environment.

• Paid time off and company holidays.

• Business analysis, Agile delivery, process improvement, data analytics, enterprise systems, documentation, and digital transformation training.

• Access to modern project management, CRM, BI, workflow, documentation, collaboration, reporting, and AI-enabled productivity platforms.

Equal Opportunity Statement

We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.

Why Join Us

Support high-impact business and technology initiatives that improve operations, reporting, workflow quality, and execution clarity.

Work in a remote-first organization using modern business systems, analytics platforms, project tools, and AI-enabled productivity resources.

Partner with cross-functional teams to solve real business problems and turn requirements into practical solutions.

Contribute to a company investing heavily in digital transformation, process automation, business intelligence, enterprise systems, and scalable operations.

Build a strong career platform across business analysis, systems analysis, operations, data analysis, product operations, and transformation work.

Join an organization where business analysis is valued as a core function that improves decisions, strengthens execution, and supports long-term growth.