About the Company
We are one of North America’s leading automotive service and mobility organizations, providing advanced vehicle maintenance, diagnostics, repair, fleet management, and mobility solutions for individual customers, commercial fleets, and enterprise partners. Our nationwide network of service centers supports gasoline, hybrid, electric, and autonomous vehicle technologies while maintaining the highest standards of safety, innovation, and customer satisfaction.
As the automotive industry continues to evolve through electrification, connected vehicle technologies, and intelligent diagnostics, we are investing in advanced service capabilities, digital repair platforms, and ongoing technician development. Our technicians work with cutting-edge diagnostic systems, manufacturer-approved repair procedures, and industry-leading equipment to ensure every vehicle performs safely and reliably.
We are seeking an experienced Automotive Technician to perform diagnostics, maintenance, inspections, and repairs on a wide variety of passenger vehicles, light trucks, hybrid vehicles, and electric vehicles. This role combines technical expertise with exceptional customer service while supporting operational excellence across our automotive service network.
The Automotive Technician collaborates with Service Advisors, Shop Foremen, Parts Specialists, Warranty Administrators, Quality Assurance, Fleet Operations, and Regional Service Leadership to deliver accurate diagnostics, efficient repairs, and outstanding customer experiences.
This opportunity is ideal for professionals who are passionate about automotive technology, continuous learning, and delivering high-quality vehicle service in a modern, technology-driven environment.
Essential Duties and Responsibilities
- Perform comprehensive vehicle inspections, diagnostics, preventive maintenance, and repair services.
- Diagnose mechanical, electrical, electronic, hydraulic, and computer-controlled vehicle systems.
- Repair engines, transmissions, steering, suspension, braking, HVAC, fuel, charging, and drivetrain systems.
- Service hybrid and electric vehicle components while following manufacturer and safety standards.
- Utilize advanced diagnostic equipment and manufacturer software to identify and resolve technical issues.
- Perform scheduled maintenance including oil changes, brake service, tire replacement, fluid services, and system inspections.
- Complete accurate repair documentation, digital inspection reports, and warranty information.
- Ensure repairs meet manufacturer specifications, quality standards, and safety regulations.
- Collaborate with Service Advisors to explain repair recommendations and customer service requirements.
- Maintain shop equipment, tools, and work areas in accordance with OSHA and company safety policies.
- Support warranty repairs, recall campaigns, and manufacturer service programs.
- Participate in ongoing technical training, certification programs, and product education.
- Mentor apprentice technicians and promote best practices in automotive repair.
- Stay current with emerging automotive technologies, EV systems, diagnostics, and repair procedures.
Job Qualifications and Requirements
- High school diploma or equivalent required; Technical School or Associate degree in Automotive Technology preferred.
- Minimum of 3 years of professional automotive repair experience.
- ASE (Automotive Service Excellence) certifications strongly preferred.
- Experience servicing domestic, import, luxury, hybrid, and electric vehicles.
- Strong knowledge of engine performance, electrical systems, diagnostics, suspension, steering, braking, and powertrain repair.
- Experience using computerized diagnostic equipment and manufacturer repair software.
- Valid driver’s license with a clean driving record.
- Ability to interpret technical manuals, wiring diagrams, repair procedures, and service bulletins.
- Strong communication, troubleshooting, and customer service skills.
- Manufacturer certifications (Ford, GM, Toyota, Honda, Stellantis, BMW, Mercedes-Benz, Tesla, etc.) are considered an advantage.
Personal Capabilities and Qualifications
The successful Automotive Technician demonstrates exceptional technical expertise, attention to detail, and a commitment to delivering safe, reliable vehicle repairs. They enjoy solving complex mechanical challenges while providing outstanding customer service and maintaining high-quality workmanship.
Ideal candidates possess:
- Advanced automotive diagnostic and repair expertise.
- Strong analytical and troubleshooting skills.
- Excellent communication and customer service abilities.
- High attention to detail and quality craftsmanship.
- Strong organizational and time management skills.
- Ability to work independently and within collaborative service teams.
- Adaptability to evolving automotive technologies.
- Professional integrity and accountability.
- Commitment to workplace safety and continuous learning.
- Passion for delivering exceptional vehicle performance and customer satisfaction.
Strategic Support
As a member of the Automotive Service Operations organization, the Automotive Technician provides strategic support by:
- Improving vehicle reliability and customer safety.
- Enhancing customer satisfaction through exceptional repair quality.
- Supporting fleet performance and operational efficiency.
- Advancing electric vehicle and emerging automotive technologies.
- Strengthening warranty compliance and service excellence.
- Reducing vehicle downtime through accurate diagnostics and efficient repairs.
- Promoting continuous improvement and technical innovation.
- Supporting long-term organizational growth through superior service delivery.
Working Conditions
- Remote administrative scheduling with field service or regional service center assignments based on operational needs.
- Flexible scheduling, including occasional evenings and weekends.
- Approximately 40–60% travel for mobile fleet support, regional service operations, training, and customer locations where applicable.
- Company-provided diagnostic equipment, specialized tools, mobile technology, and service vehicle (where applicable).
- Dynamic work environment requiring standing, lifting, bending, and safe operation of automotive equipment while following OSHA and manufacturer safety guidelines.
Job Function
The Automotive Technician is responsible for diagnosing, maintaining, repairing, and optimizing vehicle performance while ensuring customer safety and satisfaction. This role collaborates with service operations, technical support, parts management, and customer service teams to deliver high-quality automotive solutions that maximize vehicle reliability and operational efficiency. Success is measured through repair quality, first-time fix rates, customer satisfaction, productivity, safety compliance, and technical excellence.
Compensation & Benefits
Compensation Package
Base Salary: $226,000 – $294,000 USD annually
Compensation is determined based on technical expertise, ASE certifications, manufacturer training, diagnostic experience, geographic location, and overall qualifications.
Eligible employees may also receive:
- Annual Performance Bonus
- Productivity and Quality Incentive Program
- 401(k) with Company Match
- Comprehensive Medical, Dental, and Vision Insurance
- Flexible Paid Time Off
- Paid Company Holidays
- Paid Parental and Family Leave
- ASE Certification and Manufacturer Training Reimbursement
- Tool Purchase Assistance Program
- Company-Provided Diagnostic Equipment and Technology
- Employee Vehicle Maintenance Discounts
- Wellness and Mental Health Benefits
- Life and Disability Insurance
- Career Advancement into Master Technician, Shop Foreman, or Service Management Roles
Why Join Us
The future of transportation depends on skilled technicians who embrace innovation and deliver exceptional workmanship. As an Automotive Technician, you’ll work with advanced diagnostic systems, hybrid and electric vehicle technologies, and industry-leading equipment while helping customers keep their vehicles operating safely and efficiently.
You’ll collaborate with experienced automotive professionals in a culture that values technical excellence, continuous learning, teamwork, and customer satisfaction. We invest in our technicians through advanced training, manufacturer certifications, career development, and opportunities to work with the latest automotive technologies.
If you’re passionate about automotive repair, emerging vehicle technology, and delivering world-class service, we encourage you to apply and become part of our Automotive Service Operations team.
Job Features
| Job Category | Automotive Service Operations |