About the Opportunity
We are seeking a motivated and experienced Assistant Manager to support daily operations within a fast-growing retail organization known for delivering exceptional customer experiences and operational excellence. This leadership position plays a critical role in assisting with business operations, team development, customer satisfaction, inventory management, and financial performance while helping create a high-performing and customer-focused environment.
As an Assistant Manager, you will work closely with the Store Manager and Regional Leadership to oversee daily business activities, coach and develop team members, maintain operational standards, and ensure the achievement of sales and profitability goals. You will collaborate with Sales, Merchandising, Inventory Control, Human Resources, Finance, and Customer Experience teams to optimize workflows, improve operational efficiency, and deliver outstanding service to every customer.
The ideal candidate is a hands-on leader with excellent organizational skills, strong business acumen, and a passion for coaching teams and driving operational success. Success in this role requires effective communication, problem-solving abilities, leadership capabilities, and the flexibility to thrive in a fast-paced retail environment.
This is an exciting opportunity to grow your leadership career with an organization that values innovation, teamwork, customer service, and continuous professional development.
Essential Duties and Responsibilities
- Assist the Store Manager in overseeing daily operational activities and ensuring efficient business performance.
- Supervise, coach, and motivate team members to achieve sales, service, and operational objectives.
- Support recruitment, onboarding, training, scheduling, and performance management initiatives.
- Monitor daily sales performance, productivity metrics, and operational key performance indicators.
- Ensure exceptional customer service by resolving customer concerns promptly and professionally.
- Maintain inventory accuracy through stock management, merchandising, replenishment, and loss prevention initiatives.
- Support financial management activities, including cash handling, expense control, and budget compliance.
- Implement company policies, operational procedures, and merchandising standards.
- Coordinate with Human Resources regarding employee relations, attendance, and workplace compliance.
- Assist in developing action plans that improve customer satisfaction, operational efficiency, and profitability.
- Monitor workplace safety, security procedures, and regulatory compliance.
- Prepare operational reports, sales summaries, and performance updates for leadership.
- Support promotional campaigns, seasonal initiatives, and new product launches.
- Serve as Manager-on-Duty when required and provide leadership during peak business periods.
- Foster a positive workplace culture centered on collaboration, accountability, and continuous improvement.
Job Qualifications and Requirements
- Bachelor’s degree in Business Administration, Management, Retail Management, or a related discipline preferred.
- 3+ years of supervisory or management experience in retail, consumer goods, hospitality, or customer-focused operations.
- Proven experience leading teams and supporting daily business operations.
- Strong knowledge of retail operations, inventory management, merchandising, customer service, and financial controls.
- Experience using point-of-sale (POS), inventory management, and business reporting systems.
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Strong analytical, organizational, and problem-solving capabilities.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
- Demonstrated commitment to delivering exceptional customer experiences.
Personal Capabilities and Qualifications
- Strong leadership and team development abilities.
- Excellent communication and customer relationship skills.
- Outstanding organizational and multitasking capabilities.
- Strong decision-making and conflict-resolution skills.
- Results-oriented mindset with a focus on operational excellence.
- High level of professionalism, integrity, and accountability.
- Adaptability in a fast-paced retail environment.
- Strong attention to detail and financial awareness.
- Positive attitude with a collaborative leadership style.
- Passion for customer satisfaction and employee development.
Strategic Support
The Assistant Manager supports organizational success by ensuring operational efficiency, developing high-performing teams, and maintaining exceptional customer service standards. This role partners with Store Leadership, Regional Management, Human Resources, Finance, Merchandising, and Operations teams to implement business strategies that improve productivity, increase sales performance, and strengthen customer loyalty.
Through daily operational leadership, employee coaching, process improvement, and customer engagement, this position contributes directly to business growth, operational consistency, and long-term organizational success.
Working Conditions
- On-site position based in Nashville, Tennessee.
- Flexible retail schedule including evenings, weekends, and holidays as business demands require.
- Frequent interaction with customers, employees, vendors, and leadership teams.
- Fast-paced retail environment requiring standing, walking, and occasional lifting of merchandise.
- Company-provided technology and operational management tools.
- Dynamic workplace focused on teamwork, customer service, and continuous improvement.
Job Function
The Assistant Manager is responsible for supporting store operations by overseeing daily activities, supervising team performance, maintaining operational standards, ensuring exceptional customer service, managing inventory, and assisting with financial and administrative responsibilities. This role works closely with leadership to achieve sales goals, improve operational efficiency, and create a positive customer and employee experience.
Compensation & Benefits
Compensation Package: $90,000 – $130,000 annually, based on experience, leadership capabilities, operational expertise, and overall qualifications.
Our comprehensive benefits package includes:
- Annual performance bonus
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan with company matching
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Generous paid time off and company holidays
- Paid parental and family leave
- Employee merchandise discounts
- Tuition reimbursement and leadership development programs
- Employee wellness and mental health resources
- Life, AD&D, and long-term disability insurance
- Employee Assistance Program (EAP)
- Recognition and performance award programs
- Career advancement opportunities within a nationally recognized retail organization
Why Join Us
Join an organization that believes exceptional customer experiences begin with exceptional people. We invest in developing future leaders by providing ongoing training, mentorship, and career advancement opportunities in a collaborative and supportive environment.
As an Assistant Manager, you will play an integral role in leading daily operations, developing talented teams, and contributing to the continued success of a growing retail organization. If you are passionate about leadership, operational excellence, and delivering outstanding customer experiences, we encourage you to join our team.
Job Features
| Job Category | Retail Operations & Consumer Goods |