About the Opportunity
We are seeking a skilled and solutions-oriented Information Technology Specialist to join a leading financial technology organization that supports enterprise-scale infrastructure, secure digital operations, and business-critical technology services. This role is responsible for maintaining a reliable, secure, and high-performing IT environment while delivering exceptional technical support to internal stakeholders across multiple business functions.
As an Information Technology Specialist, you will play a vital role in supporting enterprise infrastructure, end-user computing, network connectivity, cloud technologies, cybersecurity initiatives, and IT operations. Working closely with Infrastructure, Cybersecurity, Systems Administration, Network Engineering, Software Development, and Business Operations teams, you will help ensure the organization’s technology ecosystem operates efficiently and securely.
The ideal candidate combines strong technical expertise with excellent customer service skills and a proactive approach to troubleshooting complex technical challenges. Success in this role requires the ability to support modern enterprise environments, implement technology improvements, and contribute to ongoing digital transformation initiatives while maintaining the highest standards of security, compliance, and operational excellence.
This is an outstanding opportunity to grow your technical career within an innovative organization that values continuous learning, collaboration, and technology-driven business success.
Essential Duties and Responsibilities
- Provide advanced technical support for enterprise hardware, software, operating systems, and business applications.
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripheral equipment.
- Support Microsoft Windows, Microsoft 365, Active Directory, Azure Active Directory, and enterprise collaboration platforms.
- Monitor and maintain enterprise network connectivity, VPN access, wireless infrastructure, and remote access solutions.
- Assist with server administration, virtualization platforms, cloud services, and enterprise storage environments.
- Respond to and resolve technical incidents, service requests, and system outages within established service level agreements.
- Support user account administration, identity management, access controls, and security policies.
- Collaborate with Cybersecurity teams to implement endpoint protection, vulnerability remediation, and security best practices.
- Perform software deployment, operating system upgrades, hardware refresh initiatives, and technology lifecycle management.
- Document technical procedures, troubleshooting guides, system configurations, and knowledge base articles.
- Participate in disaster recovery planning, backup validation, and business continuity initiatives.
- Support enterprise technology projects including system implementations, migrations, and infrastructure upgrades.
- Monitor IT systems for performance, availability, and operational health while proactively identifying improvement opportunities.
- Coordinate with third-party technology vendors to resolve hardware, software, and infrastructure issues.
- Maintain IT asset inventory, software licensing, and technology compliance documentation.
- Contribute to continuous improvement initiatives that enhance IT service delivery and operational efficiency.
Job Qualifications and Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related discipline.
- 3+ years of experience supporting enterprise IT environments.
- Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, Azure Active Directory, and Exchange Online.
- Experience supporting enterprise networking concepts including TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewalls.
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Experience supporting cloud platforms including Microsoft Azure or Amazon Web Services (AWS).
- Working knowledge of endpoint management tools, including Microsoft Intune, SCCM, or similar platforms.
- Experience with IT service management platforms such as ServiceNow, Jira Service Management, or equivalent.
- Understanding of cybersecurity principles, endpoint security, identity management, and compliance standards.
- Strong troubleshooting, analytical, and diagnostic abilities.
- Professional certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or Azure certifications are highly desirable.
- Excellent communication, customer service, and organizational skills.
Personal Capabilities and Qualifications
- Strong analytical and technical problem-solving skills.
- Excellent customer service and interpersonal communication abilities.
- Close attention to detail and organizational excellence.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong collaboration and teamwork skills.
- Adaptability to evolving technologies and business requirements.
- Self-motivated with a proactive approach to continuous improvement.
- Professional integrity, accountability, and sound judgment.
- Strong documentation and technical communication skills.
- Commitment to delivering exceptional technology support and customer satisfaction.
Strategic Support
The Information Technology Specialist serves as a key contributor to the organization’s technology strategy by ensuring reliable IT operations, supporting cybersecurity initiatives, improving infrastructure performance, and enabling employees through secure and efficient technology solutions. This role partners with Infrastructure, Security, Business Operations, Software Engineering, and Executive Leadership to support digital transformation initiatives while maintaining operational stability and regulatory compliance.
Through technical expertise, operational excellence, and continuous process improvement, this position directly contributes to organizational productivity, business continuity, and long-term technology modernization efforts.
Working Conditions
- Hybrid work environment based in Dallas, Texas.
- Standard Monday-through-Friday business schedule with occasional after-hours support during maintenance windows or critical incidents.
- Collaborative enterprise IT environment supporting multiple business units.
- Frequent interaction with end users, technical teams, vendors, and business stakeholders.
- Occasional participation in technology deployments, infrastructure upgrades, and disaster recovery exercises.
- Company-provided technology, equipment, and collaboration tools.
Job Function
The Information Technology Specialist is responsible for supporting enterprise technology infrastructure by maintaining hardware, software, cloud services, networking, cybersecurity, user support, and operational systems. This role ensures technology environments remain secure, reliable, and efficient while providing technical expertise that enables business continuity, operational excellence, and long-term organizational success.
Compensation & Benefits
Compensation Package: $120,000 – $165,000 annually, based on experience, technical expertise, certifications, and overall qualifications.
Our comprehensive benefits package includes:
- Annual performance bonus
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with company matching
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Generous paid time off and company holidays
- Paid parental and family leave
- Tuition reimbursement and technical certification assistance
- Professional development and technology training programs
- Employee wellness and mental health resources
- Life, AD&D, and long-term disability insurance
- Employee Assistance Program (EAP)
- Hybrid work flexibility
- Home office and technology reimbursement
- Employee recognition and rewards programs
- Career advancement opportunities within a global technology organization
Why Join Us
Joining our organization means becoming part of a technology-driven company that values innovation, collaboration, and continuous learning. You’ll work with modern enterprise technologies, contribute to meaningful digital transformation initiatives, and collaborate with talented professionals dedicated to delivering exceptional technology solutions.
As an Information Technology Specialist, you will have the opportunity to expand your technical expertise, support mission-critical business operations, and build a rewarding career within an organization committed to professional growth, operational excellence, and technological innovation.
Job Features
| Job Category | Financial Services Technology & Enterprise Infrastructure |