System Administrator

Company Overview

We are a dynamic and rapidly expanding enterprise technology organization operating in a modern digital environment where secure systems, reliable infrastructure, cloud platforms, collaboration tools, and scalable IT operations support long-term business performance. Our organization supports distributed employees, enterprise applications, customer-facing teams, internal business systems, security programs, infrastructure services, and operational workflows that require strong technical administration, disciplined execution, and continuous improvement.

As companies scale in remote-first and cloud-driven environments, system administration becomes one of the most important functions supporting employee productivity, secure access, platform reliability, business continuity, and technology performance. The System Administrator role is responsible for maintaining and improving the systems that employees and business teams rely on every day.

Our company is investing heavily in cloud-based infrastructure, identity and access management, endpoint management, IT service management, automation, cybersecurity readiness, enterprise application reliability, system monitoring, collaboration platforms, and digital workplace modernization. We are seeking a highly capable System Administrator who can support secure, reliable, and scalable technology operations across a large enterprise environment.

This is not a traditional system administration role focused only on password resets, routine maintenance, or reactive troubleshooting. The System Administrator will serve as a core technology operations professional responsible for supporting enterprise systems, managing user access, maintaining cloud and endpoint environments, improving system reliability, documenting processes, supporting security controls, and helping the organization operate with stronger technical discipline.

The selected candidate will work closely with IT Operations, Security, Infrastructure, Enterprise Applications, HR, Finance, Procurement, Engineering, Support, and business stakeholders to ensure internal technology systems remain stable, secure, well-documented, and aligned with business needs.

This is a strong opportunity for a technical professional who wants to support modern enterprise systems, improve infrastructure reliability, strengthen secure access practices, and help build a dependable IT foundation for a remote-first organization.

Your Role at the Company

As System Administrator, you will support the administration, monitoring, maintenance, security, and continuous improvement of enterprise systems and digital workplace platforms.

You will be responsible for user account management, system configuration, endpoint support, application administration, access workflows, troubleshooting, system documentation, vendor coordination, and operational support across cloud-based environments.

You will serve as a trusted technical partner to IT and business teams while maintaining accountability for system reliability, secure access, service responsiveness, documentation quality, and operational readiness.

The ideal candidate combines technical administration skills, security awareness, problem-solving ability, customer service mindset, documentation discipline, and strong ownership of system performance and user experience.

What You’ll Do

Administer enterprise systems, cloud platforms, collaboration tools, identity systems, endpoint management platforms, and internal business applications.

Manage user accounts, permissions, groups, access requests, onboarding, offboarding, role changes, and access review support.

Support systems such as Microsoft 365, Google Workspace, Okta, Azure AD, Slack, Zoom, Jira, ServiceNow, Jamf, Intune, endpoint tools, CRM systems, HR systems, and finance platforms, where applicable.

Monitor system performance, availability, access issues, application errors, endpoint health, security alerts, and service reliability.

Troubleshoot technical issues related to user access, devices, applications, cloud services, collaboration platforms, network connectivity, and system integrations.

Partner with Security teams to support MFA, SSO, endpoint compliance, patching, vulnerability remediation, access controls, audit evidence, and secure system administration.

Support device lifecycle processes, including provisioning, configuration, inventory tracking, software deployment, troubleshooting, recovery, and retirement.

Assist with system updates, software deployments, configuration changes, application administration, automation scripts, and scheduled maintenance.

Maintain accurate documentation, including system configurations, access workflows, runbooks, troubleshooting guides, support procedures, inventory records, and change logs.

Participate in incident response support by investigating system issues, validating access, reviewing logs, escalating problems, and supporting service restoration.

Support IT service management processes, including ticket resolution, escalation tracking, root cause analysis, knowledge base updates, and service improvement recommendations.

Partner with HR and People Operations to improve onboarding and offboarding readiness, access setup, device coordination, and remote employee technology experience.

Partner with Finance and Procurement to support software licensing, renewal tracking, vendor information, asset records, and technology cost visibility.

Identify opportunities to automate recurring tasks, improve system workflows, reduce manual work, strengthen documentation, and increase operational efficiency.

What You’ll Bring

5+ years of experience in system administration, IT operations, enterprise systems support, endpoint administration, identity administration, cloud administration, service desk escalation, or business technology support.

Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, cybersecurity, fintech, healthcare technology, digital products, professional services, or large remote-first organizations.

Strong understanding of identity and access management, endpoint management, enterprise applications, cloud platforms, collaboration systems, IT service management, and secure administration practices.

Hands-on experience with systems such as Microsoft 365, Google Workspace, Okta, Azure AD, Intune, Jamf, Slack, Zoom, ServiceNow, Jira Service Management, Zendesk, CrowdStrike, Zscaler, Salesforce, Workday, NetSuite, or similar platforms.

Experience supporting user provisioning, access permissions, endpoint configuration, system monitoring, patch management, software deployment, account lifecycle management, and troubleshooting.

Familiarity with cybersecurity basics, MFA, SSO, role-based access, least privilege, endpoint compliance, vulnerability remediation, audit evidence, and secure remote work practices.

Experience creating documentation, runbooks, knowledge base articles, system guides, support procedures, change records, and troubleshooting workflows.

Basic scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, automation tools, or workflow platforms preferred.

Strong analytical and troubleshooting ability with experience diagnosing system issues, reviewing logs, identifying root causes, and resolving technical problems.

Ability to work with IT Operations, Security, Infrastructure, Enterprise Applications, HR, Finance, Procurement, Engineering, Support, vendors, and business stakeholders.

Excellent communication, documentation, problem-solving, service orientation, attention to detail, and follow-through skills.

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or a related field preferred.

Professional certifications such as Microsoft, Google Workspace, Okta, ITIL, CompTIA A+, Network+, Security+, Jamf, AWS, Azure, or similar credentials are preferred.

Benefits

Competitive compensation package.

Comprehensive medical, dental, and vision healthcare coverage.

Flexible remote-first work environment.

Performance bonus eligibility.

Long-term incentive opportunities where applicable.

Retirement savings plan with company contribution.

Professional development and continuing education reimbursement.

Support for IT certifications, cloud training, cybersecurity education, and systems administration development.

Wellness and mental health support programs.

Paid time off and company holidays.

Opportunity to work on enterprise-level digital workplace, cloud infrastructure, and IT operations improvement initiatives.

Access to modern ITSM, identity, endpoint, cloud, collaboration, security, automation, and enterprise application platforms.

Personal Capabilities and Qualifications

Technically strong system administrator with the ability to support reliable systems, secure access, and smooth digital workplace operations.

Service-oriented and employee-centered, with the ability to provide clear, responsive, and professional technology support.

Security-aware and disciplined, with the ability to follow secure administration practices, protect access, and support compliance expectations.

Highly organized and detail-oriented, with the ability to manage system changes, access requests, documentation, tickets, and follow-up actions accurately.

Strong troubleshooting mindset with the ability to investigate technical issues, identify root causes, and implement practical solutions.

Clear communicator who can explain technical issues, timelines, risks, and resolution steps to both technical and non-technical stakeholders.

Process improvement-oriented with the ability to identify recurring issues, automate tasks, strengthen documentation, and improve support quality.

Collaborative and able to work effectively with IT, Security, HR, Finance, Procurement, Engineering, Support, vendors, and business teams.

Calm and focused under pressure, especially during access issues, system outages, onboarding deadlines, security reviews, or urgent employee-impacting problems.

High integrity and discretion when handling employee data, system access, device records, security-sensitive information, vendor details, and internal technology documentation.

Strategic Support

Support IT leadership with system administration, access management, endpoint visibility, service reliability, and technology operations improvement.

Help improve digital workplace systems, collaboration tools, enterprise applications, and cloud-based technology services.

Support secure growth by strengthening identity workflows, access controls, system documentation, endpoint compliance, and security partnerships.

Improve operational scalability through automation, standard operating procedures, knowledge base development, workflow improvements, and recurring issue reduction.

Support onboarding, offboarding, and employee lifecycle technology processes in partnership with HR and People Operations.

Contribute to IT service management maturity through ticket analysis, escalation support, service documentation, and process improvement recommendations.

Partner with Security teams on audit readiness, access reviews, endpoint visibility, vulnerability remediation, and incident documentation.

Partner with Finance and Procurement on software license visibility, vendor information, asset tracking, and renewal support.

Support business continuity by maintaining reliable systems, accurate documentation, monitoring routines, and clear escalation paths.

Contribute to enterprise technology transformation by helping modernize systems, improve administration practices, and support scalable IT operations.

Working Conditions

Remote-first technology operations role.

Periodic travel may be required for team off-sites, technology workshops, vendor meetings, company gatherings, security planning sessions, or strategic IT reviews.

High-visibility role supporting employees, business systems, secure access, and enterprise technology operations.

Fast-paced environment focused on system reliability, employee productivity, cybersecurity readiness, digital workplace quality, and operational excellence.

Regular collaboration with IT Operations, Security, Infrastructure, Enterprise Applications, HR, Finance, Procurement, Engineering, Support, vendors, and business stakeholders.

Opportunity to influence system reliability, remote workforce support, access management, documentation quality, and IT service maturity.

Requires flexibility during system incidents, onboarding surges, access issues, maintenance windows, security events, software rollouts, reporting deadlines, and urgent employee support needs.

The role requires handling confidential employee information, access records, system configurations, vendor details, security-sensitive data, device inventory, and internal technical documentation with discretion.

Job Function

System Administration.

Enterprise Systems Support.

Cloud Administration.

Identity and Access Management.

Endpoint Management.

IT Operations Support.

Digital Workplace Administration.

Application Administration.

User Lifecycle Management.

IT Service Management.

System Monitoring.

Troubleshooting and Incident Support.

Security Administration Support.

Automation and Documentation.

Remote Workforce Technology Support.

Compensation & Benefits

Compensation Package: $199,000 – $280,000

Base Salary: $199,000 – $280,000.

Annual Performance Bonus.

IT Operations Performance Incentives.

System Reliability and Service Quality Incentives.

Long-Term Incentive Eligibility, where applicable.

Additional benefits may include:

• Comprehensive healthcare coverage.

• Retirement savings plan with company contribution.

• Wellness and mental health programs.

• Professional education assistance.

• Flexible remote work environment.

• Paid time off and company holidays.

• Certification support for Microsoft, Google Workspace, Okta, ITIL, cybersecurity, cloud platforms, and endpoint management.

• Access to modern ITSM, identity, endpoint, cloud, collaboration, security, automation, and enterprise application platforms.

Equal Opportunity Statement

We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.

Why Join Us

Support a high-impact enterprise technology environment with strong visibility across IT, security, business operations, and employee experience.

Help build reliable systems, secure access workflows, and scalable IT operations for a remote-first organization.

Work with modern cloud, identity, endpoint, collaboration, automation, and enterprise application platforms.

Partner with security and business teams to improve system reliability, access governance, and employee productivity.

Contribute to digital workplace modernization, IT service maturity, and enterprise technology transformation.

Join an organization investing heavily in cloud infrastructure, AI-enabled workflows, cybersecurity readiness, endpoint management, automation, and scalable IT operations.

Build a strong technical career platform by turning systems administration, secure access, and operational support into measurable business value.