Operations Analyst

Company Overview

We are a dynamic and rapidly expanding enterprise organization operating across technology-driven business environments where operational visibility, analytical insight, process improvement, customer success, and disciplined execution drive long-term performance. Our organization supports multiple business units, enterprise customers, internal service functions, strategic initiatives, and operational workflows that require accurate reporting, strong coordination, data-driven decisions, and continuous improvement.

As organizations scale, they need operations professionals who can connect data, process, systems, and business execution. The Operations Analyst role has become a critical position within modern enterprise companies because leaders need clear visibility into performance, workflow gaps, productivity trends, customer impact, cost drivers, service quality, and operational risk.

Our company is investing heavily in operational transformation, AI-enabled workflows, business intelligence, reporting automation, process optimization, customer lifecycle visibility, digital systems, and enterprise performance management. We are seeking a highly capable Operations Analyst who can support business leaders with accurate analysis, clear reporting, practical recommendations, and strong operational follow-through.

This is not a traditional analyst role focused only on spreadsheets, basic reporting, or routine administrative support. The Operations Analyst will serve as a business operations partner responsible for helping teams understand performance, improve processes, track initiatives, identify risks, support planning, and strengthen execution across a large remote-first organization.

The selected candidate will work closely with Operations, Finance, Customer Success, Sales, Product, Technology, Data Analytics, HR, Procurement, and leadership teams to ensure operational decisions are supported by reliable information and practical business insight.

This is a strong opportunity for an analytical operations professional who wants to support meaningful business initiatives, improve enterprise processes, build better performance visibility, and contribute to scalable operational growth.

Your Role at the Company

As an Operations Analyst, you will support the analysis, reporting, coordination, and improvement of business operations across key enterprise functions. You will help leaders understand what is happening inside the business, where performance is improving or declining, and what actions can improve operational outcomes.

You will be responsible for gathering and analyzing operational data, building reports, tracking KPIs, supporting process improvement initiatives, documenting workflows, preparing leadership updates, and helping teams execute against business priorities.

You will serve as a trusted analytical partner to operations leadership while supporting cross-functional teams with clear insights, structured reporting, and practical recommendations.

The ideal candidate combines analytical thinking, business curiosity, process discipline, communication strength, and strong attention to detail to support measurable operational improvement.

What You’ll Do

Analyze operational data across business processes, customer activity, service delivery, workforce productivity, financial performance, and internal workflows.

Build and maintain dashboards, scorecards, reports, trackers, and operating summaries that provide visibility into key business metrics.

Support leadership with performance analysis, trend identification, variance explanations, root cause investigation, and decision-support materials.

Track operational KPIs related to productivity, service levels, customer outcomes, process cycle times, backlog, quality, cost, and execution progress.

Partner with Operations, Finance, Customer Success, Sales, Product, Technology, HR, and Data teams to gather requirements and improve reporting accuracy.

Identify process gaps, workflow inefficiencies, handoff issues, reporting inconsistencies, and operational risks.

Support process improvement initiatives by documenting current-state workflows, analyzing pain points, tracking improvements, and measuring results.

Prepare executive-ready updates, including business performance summaries, project progress, issue logs, action plans, and recommended next steps.

Support business planning, forecasting, resource planning, budget tracking, vendor tracking, and capacity analysis where needed.

Assist with operational project coordination by tracking milestones, owners, dependencies, risks, timelines, and deliverables.

Improve reporting automation, reduce manual spreadsheet work, and support better self-service visibility for business teams.

Document standard operating procedures, process maps, reporting logic, metric definitions, and workflow instructions.

Support customer-facing operations by analyzing service trends, escalation patterns, delivery timelines, customer health signals, and operational performance.

Communicate findings clearly to technical and non-technical stakeholders while ensuring insights are accurate, useful, and tied to business actions.

What You’ll Bring

5+ years of experience in operations analysis, business operations, business analytics, process improvement, performance reporting, customer operations, finance operations, or project coordination.

Experience working within enterprise technology, SaaS, healthcare, financial services, manufacturing, business services, consulting, or high-growth operational environments.

Strong analytical ability with experience reviewing operational data, identifying trends, validating information, and preparing clear business recommendations.

Strong understanding of KPIs, dashboards, business reporting, process documentation, workflow analysis, project tracking, and operational performance management.

Experience building reports, trackers, dashboards, business review materials, scorecards, executive summaries, and operational updates.

Strong Excel or Google Sheets skills, including formulas, pivot tables, lookups, data validation, charts, structured reporting, and data cleanup.

Experience with tools such as Salesforce, HubSpot, NetSuite, Workday, Jira, Asana, Monday.com, Smartsheet, ServiceNow, Tableau, Power BI, Looker, Snowflake, Google Workspace, Microsoft 365, or similar platforms preferred.

Ability to work with Operations, Finance, Customer Success, Sales, Product, Technology, HR, Procurement, Data Analytics, vendors, and business leaders.

Strong communication, documentation, problem-solving, organization, stakeholder management, and follow-through skills.

Bachelor’s degree in Business Administration, Operations Management, Finance, Data Analytics, Information Systems, Economics, Industrial Engineering, or a related field required.

Advanced education, business analytics certification, Lean Six Sigma, PMP, or process improvement training preferred.

Benefits

Competitive compensation package.

Comprehensive medical, dental, and vision healthcare coverage.

Flexible remote-first work environment.

Performance bonus eligibility.

Long-term incentive opportunities where applicable.

Retirement savings plan with company contribution.

Professional development and continuing education reimbursement.

Access to analytics, operations, process improvement, and leadership development resources.

Wellness and mental health support programs.

Paid time off and company holidays.

Opportunity to work on enterprise-level business transformation and operational improvement initiatives.

Personal Capabilities and Qualifications

Analytical thinker with strong attention to detail and a practical business mindset.

Strong operational discipline with the ability to organize information, track progress, and support execution.

Data-driven decision-making capability with the ability to interpret performance trends and explain business impact.

Clear communicator who can turn complex data, process issues, and operational findings into simple, useful updates.

Process improvement-oriented with the ability to identify inefficiencies and recommend practical solutions.

Strong problem-solving skills with the ability to investigate root causes and support corrective actions.

Highly organized and able to manage multiple reports, projects, deadlines, and stakeholder requests.

Collaborative approach with the ability to work across operations, finance, sales, customer success, product, technology, and leadership teams.

Comfortable working in a fast-paced remote environment where strong documentation and proactive communication are essential.

High integrity and discretion when handling customer data, business performance information, financial reports, workforce data, vendor details, and internal leadership materials.

Strategic Support

Support leadership with operational reporting, business performance analysis, and decision-support materials.

Help improve visibility into productivity, service quality, customer delivery, cost performance, resource needs, and execution risks.

Support long-term operational planning and business transformation initiatives.

Align operational analysis with corporate objectives, customer priorities, and performance improvement goals.

Improve operational scalability through reporting automation, process documentation, workflow analysis, and data-driven recommendations.

Support customer-centric initiatives by analyzing customer trends, escalation patterns, service gaps, and delivery performance.

Contribute to enterprise-wide performance improvement programs focused on efficiency, accountability, and measurable outcomes.

Partner with Data Analytics and Technology teams to improve data quality, dashboard reliability, reporting logic, and self-service visibility.

Support business leaders in preparing performance reviews, planning sessions, project updates, and operational improvement recommendations.

Working Conditions

Remote-first operations and analytics role.

Periodic travel may be required for team off-sites, planning workshops, business reviews, training sessions, or strategic operational meetings.

High-visibility position with meaningful impact on operational performance, reporting quality, and business execution.

Fast-paced environment focused on growth, innovation, process improvement, customer outcomes, and operational excellence.

Regular collaboration with operations teams, business units, executive stakeholders, technology teams, data teams, and external partners.

Opportunity to influence operational planning, process improvement, reporting maturity, and enterprise performance visibility.

Requires flexibility during reporting deadlines, planning cycles, customer escalations, operational reviews, system changes, and urgent business analysis requests.

Job Function

Operations Analysis.

Business Operations.

Performance Reporting.

KPI Tracking.

Business Analytics.

Process Improvement.

Operational Excellence.

Workflow Documentation.

Project Coordination.

Executive Reporting Support.

Customer Operations Analysis.

Resource Planning Support.

Operational Risk Identification.

Business Process Optimization.

Cross-Functional Operations Support.

Compensation & Benefits

Compensation Package: $200,000 – $290,000

Base Salary: $200,000 – $290,000.

Annual Performance Bonus.

Operational Performance Achievement Incentives.

Long-Term Incentive Eligibility, where applicable.

Business Impact Incentives.

Additional benefits may include:

• Comprehensive healthcare coverage.

• Retirement savings plan with company contribution.

• Wellness and mental health programs.

• Professional education assistance.

• Flexible remote work environment.

• Paid time off and company holidays.

• Operations analytics and process improvement training.

• Access to modern analytics, workflow, CRM, project management, collaboration, finance, and business intelligence platforms.

Equal Opportunity Statement

We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.

Why Join Us

Support a high-impact operations function with enterprise-wide visibility.

Partner with leadership on operational performance, reporting, and process improvement initiatives.

Drive meaningful improvements in business visibility, execution quality, and operational efficiency.

Help shape a more scalable, data-driven operating model for a growing organization.

Work across multiple teams and business functions to solve practical operational challenges.

Influence customer outcomes, productivity, resource planning, and business performance through strong analysis.

Join an organization investing heavily in AI-enabled workflows, digital operations, business intelligence, automation, and long-term operational excellence.

Build a strong professional platform by turning data, process insight, and operational analysis into measurable business impact.