Industry: Enterprise SaaS, AI-Enabled Technology, Cloud Platforms, Cybersecurity, Data Integration, Digital Transformation, and Enterprise Software Solutions
Location: USA Remote
Compensation Package: $198K – $296K
About the Organization
We are a large, enterprise-scale SaaS, AI-enabled technology, cloud platform, cybersecurity, data integration, digital transformation, and enterprise software solutions organization supporting complex customer environments across the United States. The company provides secure, scalable, and business-critical technology platforms that help enterprise customers modernize workflows, automate operations, improve data visibility, strengthen system connectivity, and deliver measurable digital transformation outcomes.
This is not a traditional technical role focused only on product demonstrations, implementation support, or answering customer questions. The Solutions Architect will serve as a trusted technical advisor responsible for connecting customer business needs with scalable technology solutions. This role will help customers understand platform capabilities, design solution approaches, support technical discovery, guide integrations, validate architecture, and ensure proposed solutions are practical, secure, scalable, and aligned with customer outcomes.
The company is continuing to invest in AI-enabled product capabilities, cloud-native architecture, enterprise integrations, workflow automation, data platforms, API connectivity, security frameworks, technical enablement, customer success alignment, and solution design standards. As the organization grows, leadership is seeking a Solutions Architect who can bring strong technical judgment, customer-facing communication, architecture discipline, business understanding, and cross-functional collaboration to a high-impact role.
The Solutions Architect will work across Sales, Product, Engineering, Customer Success, Implementation, Security, Data Analytics, Support, Revenue Operations, and customer technical teams to design solutions that help customers adopt, integrate, and scale the platform successfully. This role will support pre-sales discovery, solution design, proof-of-concept planning, technical validation, integration scoping, implementation handoffs, customer workshops, and ongoing technical advisory support for strategic accounts.
This role requires a professional who understands both technology and business value. The ideal candidate will know how to listen to customer requirements, map workflows, identify technical constraints, explain architecture clearly, support enterprise evaluations, guide integration options, document solution designs, and translate complex technical ideas into practical recommendations for technical and non-technical audiences.
The selected candidate will help improve how the company engages enterprise customers during the technical evaluation and solution design process. This includes improving discovery quality, creating stronger architecture documentation, supporting scalable integration patterns, reducing implementation risk, improving customer confidence, and ensuring technical solutions align with customer goals and internal delivery capabilities.
This is a strong opportunity for a solutions-focused technology professional who wants to work with enterprise customers, shape solution strategy, partner with product and engineering teams, and help a large technology-driven organization deliver trusted, scalable, and high-value customer outcomes.
Essential Duties and Responsibilities
• Lead technical discovery sessions with enterprise customers to understand business goals, current systems, technical requirements, workflow challenges, integration needs, security expectations, and success criteria.
• Design scalable solution architectures that align customer needs with platform capabilities, product roadmap considerations, security requirements, data flows, integration patterns, and implementation feasibility.
• Partner with Sales and Account teams to support enterprise evaluations, technical presentations, solution workshops, proof-of-concept planning, RFP responses, and executive customer discussions.
• Translate customer requirements into clear solution designs, architecture diagrams, technical narratives, implementation assumptions, integration scopes, and delivery recommendations.
• Partner with Product and Engineering to communicate customer technical requirements, product gaps, integration needs, workflow challenges, and market feedback.
• Support Customer Success and Implementation teams during handoffs by providing technical context, customer requirements, architecture decisions, risks, timelines, dependencies, and success measures.
• Develop reusable solution templates, technical playbooks, integration guides, architecture patterns, discovery frameworks, and customer-facing technical materials.
• Evaluate customer environments including APIs, data sources, security controls, identity systems, cloud platforms, workflow tools, reporting requirements, and enterprise application ecosystems.
• Advise customers on integration strategies involving APIs, data pipelines, authentication, system connectivity, automation workflows, cloud services, analytics, and enterprise applications.
• Support security and compliance conversations by explaining platform controls, data handling practices, access models, technical safeguards, and customer responsibility considerations.
• Identify technical risks, implementation blockers, customization concerns, scalability constraints, data quality issues, and integration dependencies early in the customer lifecycle.
• Partner with Revenue Operations and Solutions leadership to improve technical qualification standards, solution review processes, documentation quality, and architecture governance.
• Stay current on platform capabilities, product releases, AI-enabled features, cloud services, integration technologies, cybersecurity trends, and enterprise architecture practices.
• Build trusted relationships with customer technical stakeholders, including CIOs, CTOs, architects, security leaders, IT teams, product owners, operations leaders, and business sponsors.
Job Qualifications and Requirements
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Data Science, Cybersecurity, Business Technology, or a related field required.
• Master’s degree or advanced technical education in cloud architecture, software engineering, enterprise systems, data platforms, or digital transformation preferred.
• 7+ years of experience in solutions architecture, sales engineering, technical consulting, enterprise software implementation, cloud architecture, systems integration, product technology, or customer-facing technical advisory roles.
• Experience within enterprise SaaS, AI-enabled software, cloud platforms, cybersecurity, data integration, fintech, healthcare technology, digital transformation, or B2B enterprise technology environments strongly preferred.
• Strong understanding of cloud platforms, APIs, system integrations, data flows, authentication, security controls, enterprise applications, workflow automation, and software architecture.
• Experience supporting enterprise sales cycles, technical discovery, solution design, implementation planning, proof-of-concepts, RFP responses, customer workshops, and executive-level technical discussions.
• Familiarity with technologies and tools such as AWS, Azure, Google Cloud, REST APIs, OAuth, SSO, SAML, SCIM, SQL, Snowflake, Databricks, Salesforce, ServiceNow, Workday, NetSuite, Jira, Postman, Lucidchart, Miro, Tableau, Power BI, or similar platforms preferred.
• Ability to create architecture diagrams, integration models, technical documentation, business process maps, solution briefs, technical proposals, and implementation handoff materials.
• Strong customer-facing communication skills with the ability to explain complex technical topics clearly to business leaders, technical teams, security stakeholders, and executive audiences.
• Experience partnering with Sales, Product, Engineering, Customer Success, Implementation, Support, Security, and Data teams.
• Strong analytical and problem-solving skills with the ability to evaluate requirements, identify risks, compare solution options, and recommend practical technical approaches.
• Ability to manage multiple customer opportunities, deadlines, technical reviews, documentation requests, and cross-functional priorities in a fast-paced environment.
Personal Capabilities and Qualifications
• Customer-centered technical advisor with the ability to understand business goals and translate them into practical solution designs.
• Strong technical judgment with the ability to evaluate architecture options, integration complexity, security considerations, data requirements, and implementation feasibility.
• Clear and confident communicator who can explain complex technical concepts in simple, business-relevant language.
• Collaborative and able to work effectively with Sales, Product, Engineering, Customer Success, Security, Implementation, Support, and customer stakeholders.
• Structured and detail-oriented, with the ability to document requirements, solution designs, dependencies, risks, and implementation assumptions clearly.
• Business-aware with the ability to connect technical recommendations to customer value, adoption success, operational efficiency, and long-term platform growth.
• Comfortable leading customer workshops, technical discovery sessions, product demonstrations, architecture reviews, and executive-level technical conversations.
• Analytical and practical, with the ability to identify technical gaps early, propose realistic solutions, and avoid over-engineering.
• Adaptable and curious, with a strong interest in AI-enabled technology, cloud platforms, enterprise architecture, integrations, automation, and digital transformation.
• High integrity and discretion when handling customer data, architecture details, security information, business requirements, product limitations, and confidential account strategy.
Strategic Support
The Solutions Architect will provide strategic support by helping the organization design customer solutions that are technically sound, commercially practical, scalable, secure, and aligned with business outcomes.
This role will help Sales, Product, Engineering, Customer Success, and Implementation teams make better decisions about solution fit, integration approach, customer readiness, technical risk, product gaps, and delivery expectations. The Solutions Architect will ensure technical solutioning is not managed as a reactive support step, but as a disciplined customer advisory function that improves trust, reduces risk, and strengthens customer success.
Key areas of strategic support may include:
• Technical discovery and enterprise solution design.
• Customer architecture reviews and solution validation.
• Pre-sales technical advisory and enterprise evaluation support.
• Integration strategy and API connectivity guidance.
• Proof-of-concept planning and technical success criteria.
• RFP, security review, and technical documentation support.
• Customer workflow mapping and system landscape analysis.
• Product feedback and roadmap insight collection.
• Implementation handoff and delivery risk reduction.
• Reusable solution patterns, templates, and technical playbooks.
• Security, data, and compliance conversation support.
• Technical enablement for Sales and Customer Success teams.
• Architecture documentation and executive-ready solution materials.
• Cross-functional alignment between customer needs and platform capabilities.
The Solutions Architect will help ensure customers understand the value of the platform, trust the technical approach, and move forward with confidence.
Working Conditions
• Location: USA Remote.
• Primarily remote customer-facing technical role with regular discovery calls, solution workshops, architecture reviews, product discussions, implementation handoffs, and cross-functional collaboration.
• Flexibility required during enterprise sales cycles, customer technical reviews, urgent RFP deadlines, proof-of-concept planning, security reviews, implementation escalations, or strategic account discussions.
• Occasional travel may be required for customer meetings, enterprise workshops, sales events, product sessions, leadership offsites, industry conferences, or strategic account reviews.
• Regular collaboration with Sales, Product, Engineering, Customer Success, Implementation, Security, Support, Revenue Operations, Data Analytics, and customer technical teams.
• Fast-paced enterprise technology environment with high visibility around customer solution quality, technical confidence, product fit, integration readiness, and customer success.
• Role requires handling confidential customer architecture, technical requirements, integration details, security information, product roadmap context, and account strategy with discretion.
Job Function
• Solutions Architecture
• Enterprise Software Architecture
• Technical Discovery
• Pre-Sales Engineering
• Cloud Solution Design
• SaaS Implementation Support
• Systems Integration
• API and Data Connectivity
• Customer Technical Advisory
• Proof-of-Concept Planning
• Technical Documentation
• Product and Engineering Partnership
• Security and Compliance Support
• Digital Transformation Consulting
• Cross-Functional Technical Leadership
Compensation & Benefits
Compensation Package: $198K – $296K
The total compensation package may include base salary, performance bonus, technical solutioning incentives, customer success incentives, long-term incentives, equity participation where applicable, and additional benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance bonus eligibility.
• Technical solutioning and customer success incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Visibility across Sales, Product, Engineering, Customer Success, and enterprise customer teams.
• Professional development support for cloud certifications, architecture training, AI-enabled technology, cybersecurity, data platforms, and enterprise software education.
• Wellness, employee assistance, and work-life support programs.
• Access to modern cloud, collaboration, diagramming, CRM, product, analytics, API, security, and technical documentation platforms.
Why Join Us
This is an opportunity to join a large technology-driven organization where Solutions Architecture directly influences customer trust, enterprise deal quality, product adoption, implementation success, and long-term customer value.
The Solutions Architect will have the opportunity to work with enterprise customers, design scalable technical solutions, guide integrations, support strategic accounts, and partner closely with Product and Engineering on customer-driven innovation.
You will work in an environment that values technical excellence, customer impact, practical problem-solving, clear communication, and measurable business outcomes. The company is investing in AI-enabled platforms, cloud architecture, enterprise integrations, automation, customer success systems, data intelligence, and scalable solution design practices.
For a technical professional who enjoys solving customer problems, designing smart architectures, explaining complex systems clearly, and turning technology into practical business value, this role offers the scope, visibility, and platform to make a meaningful impact.