Industry: Enterprise SaaS, AI-Enabled Technology, Cloud Infrastructure, Cybersecurity, Digital Workplace, Enterprise Systems, and IT Operations Transformation
Location: USA Remote
Compensation Package: $390K – $480K
About the Organization
We are a large, enterprise-scale SaaS, AI-enabled technology, cloud infrastructure, cybersecurity, digital workplace, enterprise systems, and IT operations transformation organization supporting a highly distributed workforce, complex enterprise applications, business-critical platforms, secure collaboration systems, customer-facing teams, and fast-moving operational functions across the United States. The company operates in a technology-driven environment where information technology is not only responsible for internal systems support but also plays a major role in employee productivity, business continuity, cybersecurity readiness, operational scalability, vendor performance, data access, collaboration quality, and enterprise execution.
This is not a traditional IT leadership role focused only on service desk supervision, hardware support, or routine systems administration. The Vice President of Information Technology will serve as a senior technology operations leader responsible for building a secure, scalable, reliable, and employee-centered IT environment across a large remote-first organization. This role will connect IT operations, enterprise applications, infrastructure support, digital workplace strategy, identity and access management, endpoint operations, vendor governance, IT service delivery, business continuity, and technology process improvement into one disciplined operating model.
The company is continuing to invest in cloud-based business systems, identity governance, endpoint security, IT service management, collaboration platforms, automation, internal systems reliability, enterprise application modernization, data access controls, vendor consolidation, device lifecycle management, remote workforce enablement, business continuity planning, and secure digital workplace operations. As the organization grows, leadership is seeking a Vice President of Information Technology who can bring executive presence, technology judgment, operational discipline, security awareness, service leadership, and strong cross-functional partnership to a highly visible role.
The Vice President of Information Technology will lead IT strategy and execution across infrastructure, enterprise applications, IT support, service delivery, endpoint management, systems administration, identity access workflows, cybersecurity partnership, vendor management, IT governance, technology operations, and digital workplace experience. This leader will work closely with the CIO, CTO, CISO, COO, CFO, HR, Legal, Finance, Product, Engineering, Operations, Procurement, Data Analytics, and Executive Leadership to ensure technology services support business priorities and enterprise risk expectations.
This role requires a leader who understands how modern IT supports a large remote workforce and a fast-growing digital business. The ideal candidate will know how to improve service delivery, scale IT processes, strengthen access management, support security standards, manage enterprise applications, reduce operational friction, lead IT teams, modernize workflows, improve employee experience, and create IT governance that supports speed without sacrificing reliability or control.
The selected candidate will help define how the company delivers secure, scalable, and dependable IT services across the enterprise. This includes improving IT operating models, strengthening service metrics, modernizing collaboration systems, improving business continuity readiness, managing vendor performance, enhancing asset visibility, supporting internal systems maturity, and ensuring IT becomes a trusted strategic partner to every business function.
This is a high-impact leadership opportunity for an IT executive who wants to guide digital workplace transformation, strengthen enterprise systems, improve operational reliability, build high-performing IT teams, and help a large technology-driven company scale with secure and modern IT infrastructure.
Essential Duties and Responsibilities
• Lead the company’s information technology strategy across IT operations, infrastructure, enterprise applications, service delivery, endpoint management, identity access, digital workplace, vendor management, and IT governance.
• Build and execute a multi-year IT roadmap that supports remote workforce productivity, enterprise scalability, cybersecurity readiness, employee experience, business continuity, and operational excellence.
• Oversee IT support and service delivery functions, ensuring timely resolution, clear escalation paths, strong service standards, effective documentation, and measurable employee satisfaction.
• Lead enterprise systems strategy across collaboration tools, HR systems, finance systems, CRM platforms, productivity applications, access management tools, knowledge systems, and internal business platforms.
• Partner with Security and Compliance teams to strengthen identity and access management, endpoint security, data protection, vulnerability response, risk management, audit readiness, and secure technology usage.
• Partner with HR and Employee Experience teams to improve onboarding, offboarding, device provisioning, access requests, employee moves, role changes, remote work support, and internal technology experience.
• Partner with Finance and Procurement to manage IT budgets, vendor contracts, software licensing, renewals, technology spend, cost optimization, and investment planning.
• Lead vendor and technology partner management, including contract review, performance tracking, service-level monitoring, renewal planning, vendor consolidation, and issue escalation.
• Strengthen IT service management practices, including ticketing workflows, knowledge base quality, incident management, change management, asset management, service catalogs, and performance reporting.
• Improve infrastructure reliability across networks, cloud services, collaboration platforms, device management, business applications, monitoring systems, backup processes, and disaster recovery planning.
• Develop executive dashboards covering service performance, system uptime, ticket trends, employee satisfaction, vendor performance, security support, access requests, device lifecycle, and IT project delivery.
• Lead IT transformation initiatives involving automation, workflow redesign, systems consolidation, enterprise application modernization, remote support optimization, and digital workplace improvement.
• Establish IT governance standards for software selection, access approvals, application ownership, system changes, data handling, vendor onboarding, device management, and technology lifecycle management.
• Build, mentor, and lead IT teams while creating a culture of responsiveness, accountability, security awareness, business partnership, operational discipline, and continuous improvement.
Job Qualifications and Requirements
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or a related field required.
• Master’s degree, MBA, or advanced education in technology leadership, information systems, cybersecurity, enterprise architecture, or business administration strongly preferred.
• Professional certifications such as ITIL, CISSP, CISM, CISA, PMP, CCSP, AWS, Azure, Google Cloud, Microsoft, ServiceNow, or similar credentials preferred.
• 12+ years of progressive experience in information technology, IT operations, enterprise systems, infrastructure leadership, service delivery, cybersecurity partnership, digital workplace, or technology operations.
• 6+ years of senior leadership experience managing IT teams, infrastructure functions, enterprise application teams, support organizations, service delivery programs, or technology operations functions.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, cybersecurity, fintech, healthcare technology, digital products, consulting, or large distributed enterprise environments strongly preferred.
• Proven success building scalable IT operations, improving service delivery, modernizing enterprise systems, supporting remote workforces, managing technology vendors, and strengthening IT governance.
• Strong understanding of IT service management, cloud infrastructure, identity and access management, endpoint management, enterprise applications, collaboration platforms, vendor management, business continuity, and disaster recovery.
• Experience with IT systems and platforms such as Okta, Azure AD, Google Workspace, Microsoft 365, Slack, Zoom, ServiceNow, Jira Service Management, Jamf, Intune, CrowdStrike, Zscaler, Salesforce, Workday, NetSuite, or similar tools preferred.
• Strong financial acumen with experience managing IT budgets, software licensing, vendor renewals, technology investments, cloud costs, support costs, and cost optimization initiatives.
• Experience working directly with CIOs, CTOs, CISOs, COOs, CFOs, HR leaders, Legal, Finance, Procurement, Product, Engineering, Operations, and executive stakeholders.
• Excellent executive communication, stakeholder management, vendor negotiation, service leadership, incident management, problem-solving, change leadership, and team development skills.
Personal Capabilities and Qualifications
• Strategic IT leader with the ability to connect technology operations, employee productivity, cybersecurity readiness, enterprise systems, cost discipline, and business performance.
• Strong operational mindset with the ability to build reliable IT processes, clear support models, measurable service standards, and scalable technology governance.
• Employee-centered and service-oriented, with the ability to improve the digital workplace experience while maintaining security, compliance, cost discipline, and operational control.
• Technically credible with a strong understanding of cloud platforms, enterprise systems, identity management, endpoint security, collaboration tools, ITSM practices, and infrastructure operations.
• Strong executive presence with the confidence to advise senior leaders on IT priorities, technology investments, operational risk, vendor decisions, business continuity, and employee experience improvements.
• Data-driven and practical, with the ability to use IT metrics, ticket trends, system performance, cost data, security findings, vendor performance, and employee feedback to guide decisions.
• Collaborative and able to align Security, HR, Finance, Legal, Product, Engineering, Procurement, Operations, Data Analytics, and Executive Leadership around shared technology priorities.
• Calm and decisive under pressure, especially during outages, security incidents, access issues, vendor failures, executive escalations, system rollouts, or business continuity events.
• Process-focused but business-minded, with the ability to improve governance and controls without slowing productivity or innovation.
• High integrity and discretion when handling access controls, employee data, system permissions, security-sensitive information, vendor contracts, financial data, and executive materials.
Strategic Support
The Vice President of Information Technology will provide strategic leadership by ensuring the organization’s internal technology environment supports secure growth, workforce productivity, operational reliability, and enterprise scalability.
This role will help leadership make better decisions about technology investments, enterprise systems, cybersecurity partnerships, vendor strategy, digital workplace experience, IT service delivery, business continuity, automation opportunities, and operational risk. The Vice President will ensure IT is not managed as a reactive support function, but as a strategic business capability that enables teams to work securely, efficiently, and confidently across a remote-first organization.
Key areas of strategic support may include:
• Enterprise IT strategy and digital workplace roadmap development.
• IT service delivery and employee support model improvement.
• Enterprise application governance and systems optimization.
• Identity and access management partnership.
• Cybersecurity readiness and secure technology operations.
• Vendor management, licensing, and cost optimization.
• IT governance, change management, and service standards.
• Remote workforce enablement and collaboration platform strategy.
• Endpoint management and device lifecycle planning.
• Business continuity, disaster recovery, and incident response support.
• IT analytics, dashboards, and executive reporting.
• Automation, workflow modernization, and IT process improvement.
• Cross-functional technology planning with HR, Finance, Legal, Security, and Operations.
• IT team development and leadership capability building.
The Vice President of Information Technology will help ensure the company has the IT foundation, systems reliability, security partnership, and digital workplace experience needed to scale responsibly.
Working Conditions
• Location: USA Remote.
• Primarily remote leadership environment with regular IT operations reviews, enterprise systems meetings, security partnership discussions, vendor reviews, employee experience updates, budget reviews, and executive reporting.
• Flexibility required during system outages, security events, access issues, executive escalations, vendor incidents, major software rollouts, business continuity events, or urgent IT decisions.
• Occasional travel may be required for leadership off-sites, vendor meetings, technology workshops, security reviews, company gatherings, executive sessions, or strategic planning events.
• Regular collaboration with the CIO, CTO, CISO, COO, CFO, HR, Legal, Finance, Procurement, Product, Engineering, Operations, Data Analytics, employees, vendors, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around IT reliability, employee productivity, cybersecurity support, enterprise systems, vendor performance, and digital workplace quality.
• Role requires handling confidential employee information, system access data, security-sensitive materials, vendor contracts, technology budgets, incident reports, and executive communications with discretion.
Job Function
• Information Technology Leadership
• IT Operations
• Enterprise Systems Management
• Digital Workplace Strategy
• Infrastructure Leadership
• IT Service Delivery
• Identity and Access Management
• Endpoint Management
• Vendor Management
• IT Governance
• Business Continuity
• Cybersecurity Partnership
• Enterprise Application Strategy
• IT Transformation
• Executive Technology Reporting
Compensation & Benefits
Compensation Package: $390K – $480K
The total compensation package may include base salary, executive performance bonus, IT performance incentives, operational reliability incentives, long-term incentives, equity participation where applicable, and additional leadership-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Executive performance bonus eligibility.
• IT operations and service delivery performance incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Executive visibility across technology, security, operations, finance, and people leadership.
• Leadership coaching, IT executive development, and professional growth support.
• Support for IT leadership, cloud infrastructure, cybersecurity, enterprise systems, AI-enabled operations, automation, and executive technology education.
• Wellness, employee assistance, and work-life support programs.
• Access to modern ITSM, identity, endpoint, cloud, collaboration, security, analytics, and enterprise application platforms.
Why Join Us
This is an opportunity to join a large technology-driven organization where Information Technology directly influences employee productivity, enterprise security, operational continuity, digital workplace quality, and long-term business scalability.
The Vice President of Information Technology will have the authority and visibility to modernize IT operations, improve enterprise systems, strengthen service delivery, support cybersecurity readiness, manage strategic technology vendors, and build a secure digital workplace for a remote-first enterprise.
You will work in an environment that values reliability, practical innovation, employee experience, security partnership, data-driven decisions, and strong operational discipline. The company is investing in cloud infrastructure, AI-enabled IT workflows, enterprise applications, automation, collaboration tools, service management, and digital workplace transformation.
For an IT leader who enjoys building dependable technology operations, improving systems, leading teams, supporting secure growth, and turning IT strategy into measurable enterprise value, this role offers the scope, visibility, and leadership platform to make a major impact.