Industry: Enterprise SaaS, Cloud Technology, AI-Enabled Business Platforms, Digital Operations, Procurement, and Third-Party Risk Management
Location: USA Remote
Compensation Package: $309K – $385K
About the Organization
We are a large, enterprise-scale SaaS, cloud technology, AI-enabled business platform, digital operations, procurement, and third-party risk management organization supporting complex vendor ecosystems, enterprise technology platforms, customer-facing operations, internal business systems, and strategic supplier relationships across the United States. The company operates in a highly connected environment where vendor performance directly affects service quality, cost discipline, operational resilience, cybersecurity readiness, customer trust, business continuity, and long-term enterprise growth.
This is not a traditional vendor coordination role focused only on contract filing, renewal reminders, or basic supplier communication. Vendor Management is a strategic enterprise function that helps the business select the right partners, manage risk, control spend, improve service delivery, strengthen accountability, and ensure third-party relationships create measurable business value. The organization relies on external partners across technology, cloud services, software platforms, managed services, professional services, customer operations, data providers, security tools, infrastructure, consulting, and operational support.
The company is continuing to invest in stronger vendor governance, supplier performance management, contract lifecycle discipline, procurement partnership, technology spend optimization, third-party risk oversight, cybersecurity alignment, service-level management, vendor consolidation, and executive-level reporting. As the organization grows, leadership is seeking a Director of Vendor Management who can bring structure, commercial judgment, operating discipline, and cross-functional leadership to a large and complex vendor environment.
The Director of Vendor Management will lead vendor strategy, supplier governance, performance oversight, relationship management, contract coordination, service-level tracking, vendor risk partnership, renewal planning, cost optimization, and executive reporting. This leader will work closely with Procurement, Finance, Legal, Technology, Security, Compliance, Operations, Customer Success, Product, HR, Data, and Executive Leadership to ensure vendor relationships are managed with clarity, accountability, and measurable outcomes.
This role requires a leader who understands both commercial value and operational risk. The ideal candidate will know how to evaluate vendor performance, manage complex supplier relationships, support contract negotiations, reduce unnecessary spend, strengthen service-level accountability, coordinate risk reviews, and help business owners make better decisions about external partners.
The selected candidate will help build a more mature vendor management operating model for a large remote-first organization. This includes improving vendor visibility, strengthening governance routines, creating scorecards, standardizing renewal processes, reducing supplier fragmentation, improving executive reporting, and ensuring vendor decisions support business needs, risk expectations, and financial discipline.
This is a high-impact opportunity for a vendor management leader who wants to shape enterprise supplier strategy, improve business performance, and build stronger third-party accountability across a large technology-driven company.
Essential Duties and Responsibilities
• Lead the enterprise vendor management strategy across supplier governance, vendor performance, service-level accountability, contract lifecycle coordination, renewal planning, vendor risk partnership, and cost optimization.
• Build and execute a vendor management roadmap that improves third-party visibility, spend discipline, performance tracking, business owner accountability, contract governance, and operational resilience.
• Develop vendor governance frameworks, operating routines, scorecards, performance reviews, escalation paths, service-level standards, and executive reporting practices.
• Manage strategic vendor relationships across technology, SaaS platforms, cloud services, managed services, professional services, customer operations, security tools, infrastructure, and business operations.
• Partner with Procurement and Finance to support sourcing strategy, vendor consolidation, spend analysis, budget planning, renewal forecasting, pricing review, and cost savings opportunities.
• Partner with Legal to support contract review workflows, commercial terms, renewal timelines, service obligations, data protection terms, termination clauses, and contractual accountability.
• Partner with Security, Risk, and Compliance teams to support third-party risk assessments, vendor due diligence, cybersecurity reviews, data protection requirements, and ongoing monitoring.
• Monitor vendor performance against SLAs, KPIs, operational expectations, customer impact, issue resolution timelines, service quality, delivery commitments, and contractual obligations.
• Lead vendor business reviews, quarterly performance meetings, executive supplier reviews, escalation sessions, and improvement planning discussions.
• Identify underperforming vendors, duplicate services, unnecessary spend, contract gaps, service risks, operational dependencies, and opportunities to improve vendor value.
• Maintain vendor records, contract summaries, renewal calendars, performance scorecards, risk status, business owner assignments, escalation documentation, and executive reporting materials.
• Support vendor transitions, onboarding, offboarding, service migrations, replacement planning, and continuity measures when supplier changes are required.
• Provide leadership with clear recommendations on vendor selection, renewal decisions, consolidation opportunities, contract risk, performance concerns, and investment priorities.
• Build and develop vendor management team members while creating a culture of accountability, business partnership, risk awareness, commercial discipline, and continuous improvement.
Job Qualifications and Requirements
• Bachelor’s degree in Business Administration, Supply Chain Management, Procurement, Finance, Information Technology, Operations Management, Risk Management, or a related field required.
• MBA, master’s degree, or advanced procurement, vendor management, supply chain, or business leadership education preferred.
• Professional certifications such as CPSM, CSCP, PMP, ITIL, CTPRP, CTPRA, CRVPM, Lean Six Sigma, or similar credentials preferred.
• 10+ years of progressive experience in vendor management, supplier management, procurement, strategic sourcing, third-party risk, contract management, business operations, technology vendor management, or enterprise service governance.
• 5+ years of leadership experience managing vendor management teams, supplier governance programs, strategic vendor portfolios, procurement operations, or third-party performance functions.
• Experience within enterprise SaaS, cloud technology, fintech, cybersecurity, healthcare technology, digital platforms, business services, technology operations, or large distributed enterprise environments strongly preferred.
• Proven success improving vendor performance, reducing supplier risk, optimizing spend, strengthening contract governance, consolidating vendors, and building scalable vendor management processes.
• Strong understanding of contract lifecycle management, vendor scorecards, service-level agreements, supplier risk, procurement workflows, renewal planning, commercial terms, and performance governance.
• Experience working with enterprise vendors across SaaS, cloud, IT services, consulting, managed services, cybersecurity, data platforms, customer operations, infrastructure, and professional services.
• Familiarity with tools such as Coupa, Ariba, SAP, Oracle, ServiceNow, Workday, Ironclad, DocuSign CLM, Icertis, Zip, Jira, Salesforce, Power BI, Tableau, or similar platforms preferred.
• Strong financial and analytical skills with experience reviewing spend trends, contract value, renewal costs, vendor ROI, savings opportunities, and business impact.
• Experience working with Procurement, Finance, Legal, Security, Risk, Compliance, Operations, Technology, HR, Product, Customer Success, and Executive Leadership.
• Excellent communication, negotiation support, stakeholder management, reporting, and executive presentation skills.
Personal Capabilities and Qualifications
• Strategic vendor management leader with the ability to connect supplier performance, cost discipline, risk management, operational quality, and business value.
• Commercially sharp with the ability to evaluate pricing, service quality, contract terms, renewal value, vendor alternatives, and long-term supplier fit.
• Strong relationship manager who can build productive vendor partnerships while holding suppliers accountable to clear expectations.
• Operationally disciplined with the ability to create governance routines, improve documentation, manage renewal timelines, and strengthen performance visibility.
• Risk-aware and practical, with the ability to balance business needs, vendor capabilities, cybersecurity requirements, compliance expectations, and cost considerations.
• Strong executive presence with the confidence to advise senior leaders, explain tradeoffs, and present vendor strategy, risks, and recommendations clearly.
• Highly analytical with the ability to use vendor performance data, spend reports, service trends, risk ratings, and business feedback to guide decisions.
• Collaborative and able to align Procurement, Finance, Legal, Security, Operations, Technology, Product, HR, Customer Success, and business leaders around vendor priorities.
• Calm and decisive under pressure, especially during vendor escalations, service failures, contract disputes, urgent renewals, risk findings, or supplier transitions.
• High integrity and discretion when handling vendor contracts, pricing details, supplier performance issues, risk findings, financial data, and executive materials.
Strategic Support
The Director of Vendor Management will provide strategic leadership by helping the organization build a more disciplined, transparent, and value-driven vendor management function.
This role will support executive decision-making by providing clear visibility into supplier performance, contract exposure, renewal risk, third-party dependencies, spend trends, service quality, vendor consolidation opportunities, and risk posture. The Director will help ensure vendor relationships are managed as enterprise assets, not as disconnected departmental arrangements.
Key areas of strategic support may include:
• Enterprise vendor management strategy and roadmap development.
• Strategic supplier governance and relationship management.
• Vendor performance scorecards and executive reporting.
• Contract lifecycle coordination and renewal planning.
• Vendor spend analysis and cost optimization.
• Supplier consolidation and service rationalization.
• Third-party risk management and cybersecurity partnership.
• Procurement, Finance, and Legal coordination.
• SLA, KPI, and service quality oversight.
• Vendor onboarding, transition, and offboarding governance.
• Business continuity and supplier dependency review.
• Executive vendor reviews and escalation management.
• Technology vendor portfolio optimization.
• Vendor management process improvement and operating discipline.
The Director of Vendor Management will help ensure the company’s vendor ecosystem supports growth, protects the business, improves service reliability, reduces unnecessary costs, and strengthens accountability across third-party relationships.
Working Conditions
• Location: USA Remote.
• Primarily remote leadership environment with regular vendor reviews, procurement meetings, contract discussions, risk reviews, executive updates, and cross-functional planning sessions.
• Standard business hours with flexibility required during vendor escalations, service disruptions, contract negotiations, renewal deadlines, risk reviews, budget cycles, or urgent supplier issues.
• Occasional travel may be required for vendor meetings, leadership off-sites, supplier business reviews, procurement workshops, industry events, or company gatherings.
• Regular collaboration with Procurement, Finance, Legal, Security, Risk, Compliance, Technology, Operations, Product, HR, Customer Success, Data, vendors, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around vendor performance, cost control, service quality, risk exposure, contract discipline, and business continuity.
• Role requires handling confidential vendor contracts, pricing information, supplier performance data, risk findings, financial reports, business plans, and executive-level materials with discretion.
Job Function
• Vendor Management Leadership
• Supplier Governance
• Strategic Sourcing Partnership
• Procurement Operations
• Third-Party Risk Management
• Contract Lifecycle Support
• Vendor Performance Management
• SLA and KPI Oversight
• Technology Vendor Management
• Cost Optimization
• Vendor Relationship Management
• Supplier Consolidation
• Executive Vendor Reporting
• Operational Risk Support
• Cross-Functional Enterprise Leadership
Compensation & Benefits
Compensation Package: $309K – $385K
The total compensation package may include base salary, performance-based bonus, vendor performance incentives, cost optimization incentives, long-term incentives, and additional leadership-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance-based bonus eligibility.
• Vendor performance and cost optimization incentive opportunities.
• Long-term incentive opportunities.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• High visibility across procurement, finance, technology, risk, and executive leadership.
• Professional development and leadership growth support.
• Support for vendor management, procurement, contract management, third-party risk, cybersecurity, negotiation, and executive leadership training.
• Wellness, employee assistance, and work-life support programs.
• Access to modern procurement, CLM, vendor risk, analytics, collaboration, finance, and enterprise technology platforms.
Why Join Us
This is an opportunity to join a large technology-driven organization where vendor management directly influences service quality, cost discipline, operational resilience, cybersecurity readiness, and enterprise scalability.
The Director of Vendor Management will have the opportunity to shape vendor strategy, improve supplier accountability, strengthen contract governance, reduce unnecessary spend, and build a mature vendor management function that supports business growth and risk discipline.
You will work in an environment that values commercial judgment, practical governance, strong partnerships, data-driven decisions, and measurable business value. The company is investing in stronger vendor oversight, third-party risk management, procurement modernization, contract discipline, technology optimization, and scalable enterprise operating practices.
For a vendor management leader who enjoys building structure, improving supplier performance, supporting enterprise decisions, and turning vendor relationships into strategic business value, this role offers the scope, visibility, and platform to make a meaningful impact.